James Bell work email
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James Bell personal email
James Bell is a Service Delivery Team Leader at 2talk NZ. He possess expertise in service delivery, technical support, call centers, troubleshooting, customer retention and 5 more skills.
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Service Delivery Team Leader2Talk NzAuckland, Nz
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Business Provisioning Coordinator2Talk Nz Jul 2022 - PresentAuckland, New Zealand- Local Number Porting- Toll Free porting and custom number requests- Mobile porting and faulting- International Number Porting and new number provisioning- Project managing large port requests to ensure completion- Creating and maintaining new knowledge wiki articles- Broadband orders and fault lodgement- 2IC (back up when Team Leader is away)
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Customer Operations Agent2Talk Nz Nov 2017 - Jul 2022Auckland, New Zealand- Customer service via Chat, Phone and Email- Technical troubleshooting for Porting and Provisioning issues- Lodgement of Faults
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Senior Customer Service RepresentativeIinet Nov 2016 - Nov 2017Auckland, New Zealand- Assisting Team Leader- Taking and processing escalations- Maintaning Knowledge articles -
Customer Service RepresentativeIinet Nov 2011 - Nov 2016Auckland, New ZealandTelephone based customer service based role which entailed assisting customers in a wide range of technical and billing queries. As a Senior Customer Service Representative I also assisted the Customer Service manager in the running of a 14 member team, updating knowledge articles, problem solving. Was the Level 1 escalation point for any customer concerns.
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Service Delivery Manager (Converga Nz)Canon Australia Nov 2009 - Nov 2011Bnz AucklandMy main responsibility in this role is to ensure the smooth daily running of two service centres at the BNZ, supervising up to 10 staff. Direct liaison between the client and my company assisting with all queries and tasks required. -
Team Leader (Converga Nz)Canon Australia Nov 2006 - Nov 2009Auckland, New Zealand
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Service Center Representative (Converga Nz)Canon Australia Aug 2001 - Nov 2006Auckland, New Zealand
James Bell Skills
James Bell Education Details
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Manukau Institute Of TechnologyTourism
Frequently Asked Questions about James Bell
What company does James Bell work for?
James Bell works for 2talk Nz
What is James Bell's role at the current company?
James Bell's current role is Service Delivery Team Leader.
What is James Bell's email address?
James Bell's email address is ja****@****.net.au
What schools did James Bell attend?
James Bell attended Manukau Institute Of Technology.
What are some of James Bell's interests?
James Bell has interest in Computer Games, Indoor Cricket, Tennis.
What skills is James Bell known for?
James Bell has skills like Service Delivery, Technical Support, Call Centers, Troubleshooting, Customer Retention, Contact Centers, Customer Experience, Customer Support, Mobile Devices, Customer Service.
Who are James Bell's colleagues?
James Bell's colleagues are Jamie Shields, Noah O'driscoll, Charles Enslin, Logan Weeks.
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