James Binns Email & Phone Number

Norcross, Ga, Us

Alpharetta, Ga

Research, troubleshoot and resolve ADP/client application items in the area of system set up, product functionality, product enhancements and general client inquiries. Analyze complex client requirements for payroll, benefits, time and human resource policy and procedures. Use strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. Have the ability to apply critical thinking and a data-driven analytical approach to decision-making and problem-solving. Being a self-starter who can prioritize tasks and manage deadlines,

Marietta, Ga

Guide customers through their online shopping experience via chat session. Assesses customer needs and proactively provides solutions. Assist customers with navigation through the Home Depot websites and lead them to a product that meets their needs. Drive repeat business by providing, excellent service, accurate thorough product and service knowledge to customers and through relationship building with customers. Effectively and routinely balances multiple customers during chat sessions. Resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Alpharetta, Ga

Proactively identifying problems, researching answers, and guiding customers through corrective steps. Resolving complex technical issues while speaking to the key features and benefits of CDK products and services. Taking ownership of escalated situations and involve management to track to successful outcomes. Providing excellent technical troubleshooting while using all resources to aid in problem resolution. Performing all related analysis, documentation, instruction, and Priority 1 issue resolution tasks for system crashes, slow-downs, Cisco equipment( routers, switches, printers), PCs, and more.

Alpharetta, Ga

Performed troubleshooting, including system crashes, slow-downs, while engaging/tracking Priority 1 issues. Supported and maintained a wide range of Cisco equipment, routers, switches, printers, and PC’s, and more. Thoroughly documented all escalation, resolutions, and ticket closures; taught clients in training sessions. Developed and utilized an expert-level knowledge of technical analysis skills, processes, and procedures.

Dalton, Ga

Displayed excellent leadership skills while supervising, mentoring, and developing 5 technical employees. Exceeded issue-resolution targets and satisfaction scores (90%-100% on calls) to outperforming average of 90% while handling 30+ calls task daily, meeting all high service standards. Troubleshoot complicated equipment while setting up computer data for unloading to the warehouse inventory. Supervised and cleared customs, provided customer services located carpet rolls, and faxed communications. Managed weekly inventory statistics processing while also training data processing personnel.

Master’S Degree, Major In Leadership, 3.903

Bachelor’S Degree, Management, Cum Laude; Gpa:3.54

Associate’S Degree

Associate’S Degree, Computer Operations And Programming