One of the leading global investment banking, securities and investment management firms providing a wide range of financial services to corporations, financial institutions, governments and individuals.Network Reliability Engineer • Designed, validated, implementation, and tested existing architecture and new acquisition projects/tasks for the internal and external network connectivity, datacenter, and campus infrastructure and services. • Assigned to lead the client & vendor on-boarding projects within 6 months of joining the firm serving hundreds of firm and external clients and vendors. • Improvement of network performance/efficiency and reducing cost by the replacement of obsolete equipment, deprecated configurations, and coordinating regular power-down and maintenance activities. • A senior member of a team which analyzed, deployed, and maintained a diverse network of routing, switching, Wi-Fi/wireless, Firewall, Proxy, Load Balancing, and configuration management devices.Reduced firm financial client network infrastructure costs (50% on average) by negotiating with clients to migrate their connectivity to cost-effective and dedicated connectivity.

Staffing, managed services, and IT Project solutions provider to Fortune 500, mid-market and smaller emerging companies, serving the financial services, pharmaceutical, technological, and global integrator industries.Juniper Networks Resident Engineer (Remote/Travel) • Consulted clients on development, design, validation, architecture, and deployment of Juniper equipment based on analysis of their needs, in coordination with my sales and account team colleagues. • Analyzed, designed and deployed a scale-version of the client’s network and systems for testing new firewall and routing infrastructure offerings (improved scaling numbers to optimize deployments).

A leading provider of customer management services to communications/media, technology, financial services, retail, healthcare, government, travel/hospitality, and other markets globally.Juniper Networks Customer Focused Technical Support Engineer • Assisted Juniper Networks’ larger routing/switching clients with deployment, verification, and technical support in datacenter, campus, service provider, and some DoD/Military networks. • Participated in 3 certification question development sessions with the Juniper Networks Certification Program as a Subject Matter Expert. • Collected and regularly maintained a skills and training matrix, allowing greater improvement to our expertise and areas requiring skills development. • Liaised with software engineering to report and test solutions to new software problems.

A+ Certified. Supported Small Business Class Desktop and Laptop PCs in Hardware and Software fault resolution.

I assisted ICS (IT) employees in analyzing, planning, design, and implementation of various IT systems that assisted the General Authority personnel in determining and maintaining data relevant to their positions. Emphasis of this position was mainly focused on assisting project managers with interpreting departmental needs into projects/plans and further assistance in the oversight of the resources on the projects.

Delinquent Repayment Collections, May 2005 – January 2008My primary duty was to assist customers with the repayment of their loan before, during, and after the 30 day grace period. Further duties included assisting customers with repayment plans and acting as a liaison between the customer, their bank, and the customer service team.Aged Delinquent Repayment Recovery, January 2008 – May 2008In addition to my duties as a Delinquent Repayment Collections, my Primary duty was to investigate, find, contact, and liaison with the customer accounts that were 12 months or more delinquent and had not maintained contact and/or payment with the customer. Further duties included address and bank verification (for repayment), verification of manual payment means