James Bradley Email & Phone Number

London, United Kingdom

Mother Tongue is a leading provider of language services to the advertising and marketing industries. As Operations Director, I am responsible for ensuring Mother Tongue delivers translation and transcreation work that meets and wherever possible exceeds client expectations, profitably and across all 3 of its global offices (London, Singapore, New York). This involves:- Creating and maintaining a first class team of project managers, and ensuring they collaborate seamlessly across locations. Working with country heads and senior management to get the best performance from staff.- Ensuring the quality of our output meets client expectations, by building and maintaining a network of high-quality copywriters and translators in all markets we cover.- Ensuring internal processes, working practices and technology solutions all actively contribute to fulfilling the company’s mission. I also have overall responsibility for the APAC region.

Singapore

Mother Tongue Writers specializes in the transcreation of advertising and marketing materials, and related language services. Under my leadership, the Singapore company has successfully established itself as a leading player in the transcreation space in the Singapore and wider APAC market. My role includes– Proactively seeking and developing growth opportunities with potential new clients– Managing relationships with existing clients to ensure their complete satisfaction, and identify and capture opportunities for additional business– Managing relationships with a network of translation suppliers throughout the APAC region, developing this network to ensure necessary flexibility, capacity and quality at the right price – Building, implementing and overseeing robust processes to ensure quality and timely delivery at every stage of the client experience, from initial quote to final invoicing– Liaison with company offices in London and New York to ensure seamless collaboration and integrated client service across the 3 locations – Forging partnerships with other group agencies to integrate transcreation into their client offering – Leading and mentoring our team of full-time employees