James Burdett Email & Phone Number

Rochester, New York, United States

-Responsible for overseeing and optimizing the usage of key Sales & Marketing software platforms, including Salesforce, DocuSign, HubSpot, Outreach, ZoomInfo, Vivun, and AWS CRM Integration.-Work closely with internal stakeholders to understand their business processes, goals, and requirements.-Conduct thorough analysis to identify areas for improvement.

Rochester, New York, United States

-Responsible for overseeing and optimizing the usage of key software platforms, including Salesforce, Jira Software, Confluence, DocuSign, HubSpot, Datto PSA, Outreach, and ZoomInfo.-Collaborate closely with cross-functional teams to drive the implementation, customization, and integration of these systems, enabling our organization to streamline.

Rochester, New York Metropolitan Area

-Oversaw the implementation, configuration, and integration of new features, modules, and plugins across multiple systems, ensuring seamless functionality and optimal user experience.-Managed system upgrades, patches, and enhancements, coordinating with internal stakeholders and external vendors to minimize downtime and disruptions.-Developed and.

Rochester, New York Area

• Served as the connection point between the stakeholders involved in the various strategic projects within the purview of the Technology Office.-Responsible for oversight and management of tactical initiatives for.
• Advanced operational excellence through working collaboratively with various stakeholders in finance/purchasing, sales, and operations to troubleshoot issues and offer process improvement recommendations.

Rochester, New York Area

-Assisted in operational system oversight, ensuring procedures were followed and data hygiene in order.-Coordinated routine internal account reviews for hundreds of clients, collaborating with dedicated account team members from Service Delivery, Sales, and Leadership.-Attended weekly sales opportunity review meetings to understand pipeline changes that.

Rochester, New York Area

-Served as primary point of contact after a new site or functionality had been sold-Offered clients a consultative approach to provide guidance in launching of sites and/or solutions-Liaised with a variety of internal departments and resources, delegating responsibilities and ensuring tasks were completed on time -Maintained continuous internal/external.

Rochester, New York Area

- Responded to client telephone calls, emails, and/or submitted support tickets regarding the CaterTrax application in a timely manner.- Performed configuration system settings for client sites.- Performed troubleshooting as necessary to identify the root cause of issues reported.- Addressed identified issues. Utilized software tools and problem solving.

Rochester, NY

-Sold products and calibration services to business and industrial establishments over phone, email, chat, and fax.-Actively built and maintained fruitful customer relationships.-Prepared product and calibration quotes and orders.-Performed customer contract review and generated service leads in an effort to bolster margins.

Chicago, IL

-Supervised and motivated a team of 15-20 CSRs.-Set expectations for the team and provided feedback to individual CS representatives.-Tracked and managed the performance of assigned departmental productivity and quality targets.-Acted as a primary point of contact for escalations from all service related queries and issues (calls and emails).-Ensured.

Chicago, IL

-Responsible for assisting in the oversight of the Customer Service team.-Handled escalated customer issues and calls.-Completed quality assessments (e-mail review, call listening).-Performed ad-hoc assignments from my manager.-Coached team members.

Chicago, IL

-Provided one-to-one support to our subscribers via phone and email.-Resolved customer issues in a timely and tactful manner.-Managed time and productivity to meet daily individual and team ticket targets.-Liaised with other departments (Sales, Merchant Services, Editorial, Product & Engineering) to address any cross-departmental issues impacting the.

Bachelor Of Fine Arts (B.F.A.), Film, Photography, And Visual Arts

Education record