James Cain Email & Phone Number

Newport, Nc, Us

Tampa, Florida, United States

● Act as the principal solutions and technical industry expert for complex and high-valueprojects.● Provide guidance and mentoring to other Solutions Engineering team members.● Develop and execute strategies for successful GTM and post-sale customer support.● Collaborate with cross-functional teams to drive product improvements and innovation.● Contribute to thought leadership by authoring whitepapers, presenting at industryevents, and engaging with the technical community.● Responsible for Company-wide Environmental System Administrator● Conduct Training (Internal and External) on Technical Solutions Development● Lead primary discovery on Interface and Custom Solution Designs.

Tampa, Florida, United States

High Point, Nc

Greensboro/Winston-Salem, North Carolina Area

 Install, troubleshoot and test new or add-on software at customer's facility to ensure full functionality according to specifications Ensure installation meets quality standards and all software is fully functional Coordinate problem resolution with engineering, customer service, and other personnel to expedite resolution Write reports to document installation specifics, customer configuration, trends and concerns Collaborate, as necessary, with other departments Provide customer support as it relates to project work Plan and prepare project work to ensure client experience with Superion is positive and meets or exceeds client expectations for technical expertise Lead meetings with clients to discuss project scope/project preparation steps and outlines Train fellow team members on implementation skills, as needed Train customers on system setup and administration of applications Work in a team environment, as well as independently when needed Responsible for completing internal reports such as project smoke tests, project work scope documents, time and expense reports, and others as required Speak effectively with customers on phone calls, in meetings or in person Provide proper feedback, in written and/or oral format, regarding projects Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Interpret a variety of instructions furnished in written, oral, diagram, or schedule form Must have basic knowledge of various versions of Microsoft operating systems Web server and IIS configuration including SSL Certificates Working knowledge of PowerShell scripting Ability to understand and write complex SQL statements Setup and configure VM hosts and build servers according to specifications Clone servers using vCenter and configure replication using Neverfail or vSphere Replication Appliance Prepare and document server configurations for team collaboration

High Point, Nc

Responsible for the onsite and remote installation and implementation efforts of contracted project work for customers implementing SunGard Public Sector solutions. This includes tasks such as application delivery, installation and setup. The SIC is also responsible for implementing third party interfaces. SICs are a primary team resource for answering application questions and providing implementation guidance. They also work with internal and external resources to test and resolve implementation and application related issues. The SIC is required as needed to complete installation guides, site readiness and/or quality assurance checklists, and site reports, as well as document configuration details in internal systems to ensure a successful customer transition and support experience. Responsibilities include but are not limited to: • SunGard Public Safety application installation, configuration and support • Installation and configuration of third party interfaces • Participation in ongoing professional development activities including those focusing on OSSI product knowledge

High Point, Nc

Responsible for the onsite and remote installation and implementation efforts of contracted project work for customers implementing SunGard Public Sector solutions. This includes tasks such as application delivery, installation and setup. The SIC is also responsible for implementing third party interfaces. SICs are a primary team resource for answering application questions and providing implementation guidance. They also work with internal and external resources to test and resolve implementation and application related issues. The SIC is required as needed to complete installation guides, site readiness and/or quality assurance checklists, and site reports, as well as document configuration details in internal systems to ensure a successful customer transition and support experience. Responsibilities include but are not limited to: • SunGard Public Safety application installation, configuration and support • Installation and configuration of third party interfaces • Participation in ongoing professional development activities including those focusing on OSSI product knowledge

Southern Pines, Nc

Implementation and support of DTX in-car digital video systems at Federal Signal. This includes testing, implementing, updating, and supporting our ever improving software and firmware to better suit the needs of our customers.

150 Perry Dr, Southern Pines, Nc 28387

Responsible for the onsite and remote installation and implementation efforts of contracted project work for customers implementing Southern Software solutions. This includes tasks such as application delivery, installation and setup. Also responsible for implementing third party interfaces. Worked with internal and external resources to test and resolve implementation and application related issues. Completed site readiness and/or quality assurance checklists, and site reports, as well as documented configuration details in internal systems to ensure a successful customer transition and support experiences. Responsibilities included but were not limited to: • Southern Software application installation, configuration and support • Installation and configuration of third party interfaces • Setup and configure network communications• Troubleshoot and repair customer PC issues

Ba/Bs, Mathematics/ Computer Science

Activities and Societies: NROTC (Marine Corps option), Commandant’s List Majored in Mathematics and Computer Science.

Aas, Network Administration And Support

Activities and Societies: Magna Cum Laude, Phi Theta Kappa, Dean’s List every semester, President’s List two semester, MCSA Certificate.