James Calhoun Email & Phone Number

High performing Business Leader with a track record of adding value by shaping strategy, delivering change and transforming performance and the customer experience through people, lean thinking, technology and data. 20 years’ B2B and B2C experience in FS and other sectors in organisations including Centrica (1995 to 2003), Barclays (2003 to 2008), ADP (2008 to 2010), Cooperative Financial Services (2010 to 2014) and the AA (2015 to 2016) and private equity back Parcel2go.com. Skills include:Strategy and planning – TOM development, business, financial and resource planningData analytics - business intelligence, performance scorecards and data managementPeople – expert in organisational design, capability development and culture changeLeadership – multi site, international, >1k people and track record of reducing costSales channel management – direct sales and sales through serviceCustomer experience management – including strategy development and service deliverySupplier management – supplier selection and service management on and off shoreTechnology management – IT production, business intelligence and automationChange management – strategic change delivery and lean six sigma deployments.International experience gained in India, South Africa and North America.

Listed skills include Strategy, Process Improvement, Operations Management, Change Management, and 17 others.