• Customer acquisition and retention for sub-contract work and procurement of donations and services. • Develop, negotiate and close sales opportunities for Industrial Services division.• Oversee all warehouse and transportation functions, including inventory management and control, vendor management, shipping and receiving and safety/loss prevention.• Responsible for all facility and truck maintenance

• Establish, implement and direct the agency’s Donated Goods, Industrial Services, Transportation and Maintenance operations to achieve maximum contribution for the agency’s programs and overhead.• Develop and implement strategic plan and operational budgets.• Continuously analyze divisional information to determine effectiveness and identify areas of improvement.• Initiate contact with companies and organizations, seeking opportunities for sub-contract work and procurement of donations and services.• Provide leadership and training in continuous improvement processes and establishing quality controls.• Manage individual direct reports, including performing all reviews, coaching and disciplinary actions.• Function on behalf of the President and CEO in her absence.KEY ACHIEVEMENTS:• From 2013-2019, Donated Goods revenue increased 30%• From 2013-2019, Industrial Services revenue increased 28%.• Installed the ‘One-Touch’ process at all store locations, which gets product to the sales floor more quickly and more often, resulting in increased sales.• Oversaw and instituted the process to have our Industrial Services department become ISO 9001:2015 certified

• Served as American Red Cross management presence in three counties• Developed and grew financial resources ensuring the chapters had adequate and diversified financial resources to meet service delivery needs. • Provided leadership for an actively participated in raising and leveraging funds, including working with the chapter board on fundraising strategies.• Responsible for management and oversight of three Community Chapter operations, including effective delivery of services; meeting fundraising, revenue and expense targets; and complying with corporate policies and regulations.KEY ACHIEVEMENTS:• Successfully transitioned three community chapters to one regional chapter.• Continued and grew all chapter fund raising events, including the Festival of Trees in Wayne County.• Relocated Ashland County chapter and its entire operations to a more efficient and centrally-located location to best serve its residents.

• Served as the organization’s spokesperson with media outlets as well as at community and campaign events.• Present United Way missions and goals to companies in Wayne and Holmes Counties as part of the annual campaign. Presentation sizes range from 10 to 200 people.• Supervised office support staff, handling discipline and other managerial issues, as needed.• Promoted from Community & Campaign Outreach Coordinator to Assistant Director in August, 2008.• Provided information referral as part of United Way’s InfoLink telephone service, connecting individuals with community social services.KEY ACHIEVEMENTS:• Served as Race Director for the Buehler’s Heart & Sole Community Walk/Run, benefiting United Way of Wayne & Holmes Counties for three years. Record levels of participation achieved each year.• Served as the leader of the 2010-2011 United Way campaign, the first campaign in many years that surpassed the campaign goal.

• Played a key role in the writing and editing of all Certified Angus Beef® brand communications geared towards a consumer audience. Communications include press releases, monthly food features, talking points, scripts and annual reports. • Conducted performance reviews on five public relations staff members every six months.• Served as company contact for consumer media inquiries.• Responsible for media efforts in various target markets, including pitching story ideas and coordinating media appearances of company representatives.• Represented the brand at consumer-oriented events.• Maintained weekly meetings with each member of the public relations team to track progress of current projects, delegate upcoming work loads and offer advice and/or assistance, as needed.KEY ACHIEVEMENTS:• Served as moderator during various Certified Angus Beef® brand conferences.• Coached and monitored the progress of the corporate chef who serves as the company spokesperson to consumer audiences.• Spearheaded the revamp of the monthly food features which are sent to print media outlets across the country. The revamp resulted in increased pick-up and exposure for the brand.

• Compiled, wrote, edited and assisted in the design of all team publications, including game programs, media guides, corporate brochures, newsletters and pocket schedules.• Served as team liaison for media interview requests with players and team personnel.• Served as team spokesperson.• Penned all press releases and daily media notes (game notes).• Effectively supervised the Canal Park press box with 10 game-day employees as direct reports.• Steered the corporate internship program.• Championed all special events, including charity golf outings, 5K runs and season ticket-holder meet-and-greet events with the team.• Negotiated the team’s radio contract.• Composed all print and electronic media copy.• Created, sold and implemented all in-game promotions.KEY ACHIEVEMENTS:• Elevated the coverage of the minor league franchise through keen media and public relations strategies.• Five media relations interns under my supervision became public relations professionals with other teams upon completion of their internship.• Effective public relations strategies contributed directly to franchise-record seasonal attendance.

• Created the official box score for Major League Baseball at all home games during the 1995 and 1996 seasons.• Assisted in the writing and editing of daily media notes (game notes), as well as the regular season and post-season media guides.• Coordinated interviews between local and national media outlets and Cleveland Indians players and front office personnel.• Compiled and disseminated the daily press clippings, media notes and statistics.KEY ACHIEVEMENTS:• Provided critical support to a burgeoning department during the 1995 and 1996 championship seasons.• Parlayed one season-long internship into a two-year stint with one of Major League Baseball’s most storied and successful franchises.