I am currently engaged in freelance and consulting roles focusing on operational functions.Skills utilised in this capacity include:Strategic planningOperational optimisationProject and staff managementProblem-solvingClient relationship managementProcess improvementTeam leadership

During my 8 month contract as acting COO, I directed the strategic operations of a startup, overseeing diverse facets such as team management, process enhancement, and resource allocation. With a focus on efficiency and innovation, I implemented streamlined protocols and fostered a collaborative work culture to drive organisational growth. Leveraging my leadership acumen, I navigated challenges with agility and foresight, ensuring optimal performance and alignment with strategic objectives. This role cultivated my expertise in operational leadership, strategic planning, and team development, underscoring my commitment to driving organisational success.

In my role as Operations Manager at Barclays, I orchestrated a wide array of operational functions, including staff training, process optimisation, and regulatory compliance. Over a span of five years, I spearheaded initiatives to streamline operations, boost efficiency, and ensure adherence to industry standards. Through effective leadership and strategic planning, I facilitated the seamless execution of day-to-day tasks while also driving long-term improvements. This experience honed my skills in leadership, problem-solving, and financial oversight, establishing me as a versatile and resourceful professional in the operational domain.

I co-founded a small business, where I assumed multifaceted responsibilities spanning finances, marketing, SEO, advertising, social media management, product sourcing, and more. This entrepreneurial venture provided me with invaluable hands-on experience in navigating various aspects of business operations. I effectively managed financial resources, optimized marketing strategies to enhance brand visibility, and leveraged SEO techniques to improve online presence and reach. Moreover, overseeing product sourcing allowed me to develop strong negotiation skills and a keen eye for identifying market trends and consumer preferences. This experience further bolstered my ability to adapt to diverse challenges and demonstrated my entrepreneurial drive and strategic acumen.

As a Club Lounge Assistant at Virgin Active, I provided dedicated customer service and support within the hospitality sector. My responsibilities encompassed various tasks, including waiting duties and ensuring a welcoming and comfortable environment for club members. Additionally, I handled customer inquiries, managed reservations, and maintained cleanliness and orderliness in the club lounge area. This role honed my interpersonal skills, attention to detail, and ability to thrive in a fast-paced customer-oriented environment.

As part of my role at the shop, I regularly opened and closed the store which included counting and documenting the daily income as well as phoning up suppliers to check shipment times. I also served customers daily in a variety of roles: as cashier and with operational assistance, to name a couple. I demonstrated resourcefulness, sometimes having to manage the entire store alone.