• Managed mutual fund compliance filing platform for two brand new complex regulations from the Securities Exchange Commission • Worked with clients through interviews and user studies to implement enhancements to the filing platform to increase efficiency and compliance for new regulations • Led successful effort to onboard over 4000 mutual funds from 21 financial institutions to new filing platform • Revamped support process to bring turnaround time on support tickets to 48 hours

• Managed consumer and agent ecommerce platform focused on health insurance and ancillary product sales that had 225,000 enrollments during previous open- enrollment period. • Led successful effort to implement health insurance subsidy application with HealthCare.gov, leading to 7,000 subsidy applications in the first week • Launched a new Medicare Shopping platform, leading to an average of 350 non-open enrollment applications per day• Successfully led enterprise implementations of 5 major partners, including the official marketplace for Illinois, GetCoveredIllinois

Worked with stakeholders and developers to create functional specifications for reports and query packages for data from multiple sources to report on gifts and related spending from specific accountsWith input from end users and business owners, maintained and prioritized backlog of tickets related to data warehousesDeveloped prototypes of executive dashboards and scorecards for both internal and external useAssisted in implementation of Master Data Management project, combining information from human resources, student enterprise systems, financials systems and alumni systemsFacilitated implementation of multiple reports, fixes and enhancements to alumni tracking database through analysis, testing and documentationProduced documentation, test scripts and functional specifications for a project to automatically extract, translate, match and load data from multiple databases into alumni tracking databaseAssisted in planning, testing and implementation of work flow process improvements to create an agile work environment

Programed and delivered ad hoc reports as requested by senior staff using PL/SQLImplemented monthly reports to deliver information regarding gift pipeline and fundraising officer metricsWorked with various stakeholders to update Prospect Management policies

Led groups through a curriculum focusing on leadership, civics, serviceTaught workshops on communication, conflict resolution, appreciating diversity, group dynamics, public speaking

Responsible for overseeing the welfare and security of 50 or more dormitory residentsTrained and recommended Assistant Resident Advisors for advancementDeveloped and implemented student enrichment programs designed to enhance student’s experience

Trained and supervised certified staff to create an environment of safety and challengeEnsured quality programming and services with groups utilizing YMCA facilitiesInspected and maintained all high ropes equipment and facilities