James Collazo Email & Phone Number

Phoenix, Arizona Area

• Responsible for driving financial performance, P&L, payroll and overall results, as well as customer experience, human resources, operational excellence, store presentation/merchandise sets, inventory, shrink, loss.
• Created a culture of leadership, accountability and team excellence through motivation, inspiration, recognition, people development, training standards, succession planning, talent… Show more
• Created a culture of leadership, accountability and team excellence through motivation, inspiration, recognition, people development, training standards, succession planning, talent acquisition and driving employee.
• Charged with the shaping and execution of operational standards to develop business planning and strategy and by translating strategic themes into concrete action plans, setting clear team targets and individual goals.
• Deliver company leading results by conducting effective store visits, driving and modeling a competitive environment based on empowerment, motivation, inspiration and sharing best practices, as well as conducting needs.
• Navigated and lead team through significant changes including Chapter 11 bankruptcy, acquisition by new company, Covid-19, staff reduction and furlough process

Arizona, New Mexico, Colorado And Utah

• Responsible for sales, service, payroll, customer satisfaction, operational excellence, financial performance, store presentation/merchandise sets, local store marketing, recruiting, human resources, people.
• Oversaw West Region expansion - Successfully opened 17 New Locations within Utah, Colorado, New Mexico, South Dakota, West Texas and Arizona – Responsible for… Show more
• Oversaw West Region expansion - Successfully opened 17 New Locations within Utah, Colorado, New Mexico, South Dakota, West Texas and Arizona – Responsible for many facets of opening from site selection/review.
• Achieved year over year Company leading results through effective coaching of District Teams on revenue growth - both internal and external, execution of processes and programs and providing exceptional customer.
• Consistently exceed performance targets and goals while facilitating the growth of my team - in part by utilizing SMART Goals/goal setting, defined action plans and providing consistent follow up. Coaching, training.
• Created Company-wide training tools and coaching modules to assist in the Leadership development of Store Teams

• Responsible for Sales and Technical Service within Verizon Wireless Stores throughout Arizona, Nevada, Utah, New Mexico and Texas, with 7 District Manager direct reports
• Responsible for operations, customer and client satisfaction, staffing, training, development, budgeting, as well as strategic and financial planning
• Increased Sales 7% in 2008, 4% year to date over same store sales from last year by switching from a Service Culture to a Consultative Sales model, ultimately… Show more
• Increased Sales 7% in 2008, 4% year to date over same store sales from last year by switching from a Service Culture to a Consultative Sales model, ultimately delivering 128% profit contribution to plan year to date.
• Introduced and facilitated Sales Training to entire Region and Leadership Development Training to District and Store Leadership Team
• Increased Customer Satisfaction Scores from 23.7% to 67.7%

* Responsible for operations, financial/P&L performance, in store and outside commercial sales, store presentation and people development for 21 store District encompassing Washington State and Alaska* Developed high performing leadership team to provide business solutions in design to exceed customer expectations, strengthen brand recognition, stimulate.

• Responsibilities included operations, sales, merchandising, human resources and loss prevention for the #1 and #2 highest volume bookstores in Company
• Direct reports included 8 Department Managers, 1 Community Relations Manager and up to 220 Store Associates
• Consistently delivered on financial and performance goals, P&L, Gross Margin, payroll, Shrink and Reader’s Advantage membership
• Developed and delivered performance reviews, goal, performance development, business and… Show more
• Developed and delivered performance reviews, goal, performance development, business and action plans to provide specific, obtainable goals, praise, coaching and counseling, resulting in highly developed teams, a solid.