James Collazo Email & Phone Number

• Attend daily scrum meetings internally and externally to determine priorities and deliverytimelines
• Develop product requirements, work effort estimates, and timelines for software andbusiness enhancements.
• Develop and execute test cases for product implementations and softwareenhancements including functional testing, integration testing, scenario testing, and useracceptance testing.
• Ensure documentation of test results are maintained and developed in accordanceestablished with requirements
• Act as a liaison among end-users, project managers, developers in the analysis, design,configuration, testing, acceptance, adoptions, and maintenance of new software projectsand existing systems.

Newburgh, New York, United States

• Responsible for product implementations and software enhancements
• Enter, duplicate, track and prioritize product\development defects into JIRA trackingsystem
• Prepared flowcharts, diagrams, and business models for software enhancements and newbusiness procedures.
• Create documentation and training materials to assist with organizational changes,including training of post-go-live support team

Newburgh, New York, United States

Bloomsburg, Pennsylvania, United States

• Provide technical support to faculty – train, troubleshoot, and resolve hardware, operatingsystem, and software related problems.
• Responsible for entering, tracking, and prioritizing help desk entries