Robert R. Email & Phone Number

New York, United States

• Recruited to establish new PMO service practice and lead customer success to drive growth. Areas of ownership: client engagement, strategic planning, project management, process improvement, implementation planning/management.• Established PMO procedures, standards, tools, engaged clients/contracts and kicked off projects in under 4 weeks.• Cultivated and managed portfolio and client relationships at all levels, strengthening and broadening value proposition and revenue exceeding goal by 35%.• Collaborated with senior leaders, defined visions, strategy, planning and project managed initiatives (digital transformation, infrastructure, integrations) for leading $B clients across industries (retail, IT software/services, manufacturing, hospitality).• Mobilized cross-functional teams and led project management of complex client-facing technology transformation deployed ahead of schedule and under budget ($400K).• Executed account management, full project management and team leadership of client’s digital implementation (Dunkin Perks loyalty mobile app) that elevated category sales by +30%. • Accurately documented project creation, development, scope, and budget that elevated client’s delivery score by 45%. • Planned project management, set deadlines, prioritized tasks, assigned and drove team deliverables of service desk digital transformation project (robotic process automation) that set new client standard for implementations.• Analyzed and presented financial data, project budgets, risks, and resource allocation to executive stakeholders.• Created and executed QA testing service for clients comprised of methodology, procedures, tools, test plans, test scripts, reporting, training, documentation and test sessions that resulted in 75% reduction in reported issues.

Boston, Massachusetts, United States

• Selected by founder to define client strategies, drive large-scale initiatives and cultivate client relationships. Areas of ownership: account management, strategic planning, project management, vendor/product selection, integrations, deployment management, best practices.• Partnered with senior leaders to frame brand-defining digital transformation strategy ($10M), planned, motivated team and managed projects through implementation six months ahead of schedule.• Served as trusted strategic advisor, worked alongside client’s business leaders, provided expert guidance and remediations to challenges that resulted in incremental engagements (+300K sales). • Employed highly organized, structured project execution that cultivated client relationships (+45% increased services) • Spearheaded data center co-location enablement to timely, issue-free cutover saving client’s management resources.• Identified and project managed client’s infrastructure assets repurposing initiative that averted $1.1M in costs.• Effectively handled multiple concurrent projects with competing resources and deadlines without delays or increased costs.

Secaucus, New Jersey, United States

• Areas of ownership: strategic planning, program management, project management, service delivery, budget and vendor management for store technology, service desk and QA. • Defined vision, business cases, engaged stakeholders, defined scope, set goals/objectives, identified deliverables, created project schedules, assigned tasks, assessed risks, monitored and communicated status for projects. • Drove annual planning process, steering committee meetings, roadmap, portfolio management, budget and resource planning that produced the company’s first strategic IT plan.• Partnered with business on digital transformation effort, mapped strategy into project plans and orchestrated project execution of auto-delivery ($20M sales), CRM (+35% membership), and new POS platform. • Implemented project management practices, tools and training that reduced project delivery dates by 30%.• Guided change management of new service model, defined new procedures, KPI’s, and trained team (+80% SLA improvement in service desk and project delivery). • Produced and communicated all project Gantts, resource plans, risk plans, issue tracking, and QA results. • Formulated ideas around change management, growth and operations and influenced solutions at all levels.

Secaucus, New Jersey, United States

• Directed strategic planning, program management, project management, service delivery, budget and vendor management for store technology, service desk and QA. • Translated issues and challenges into strategic roadmaps, project plans and led project and team execution. • Collaborated with department leaders to define, prioritize and develop projects that supported annual business plan.• Focal team member to the business for project management of strategic initiatives that included; CRM (+$5M sales), electronic receipt with sales-specific-offers (+$4M sales), returns authorization (+$5M cost) and SAP (+10% sales).• Drafted new and improved existing project management policies /processes, trained / coached team that resulted in 20% earlier project delivery.• Constructed IT services dashboard that established IT transparency and strong ownership (90% satisfaction score)• Negotiated favorable contract agreements and terms that created long-term value and reduced costs of $450K.

Union, New Jersey, United States

• Recruited by CIO to drive strategy, merge IT services across brands, implement more effective service delivery and drive team of 65 to elevated performance levels. • Areas of focus included: strategic planning, application portfolio / project management and IT services delivery over store technology, finance, QA and service desk. Administered budgets of over $20M. • Spearheaded the strategic planning process (senior team meetings, documentation, strategic plan creation, portfolio management and status reporting) that elevated department customer satisfaction scores by 55%.• Synthesized data into actionable strategy, motivated and managed team to deliver first omni-channel initiative (BOPIS) that represented a +20% increase in seasonal sales.• Oversaw customer-facing platform transformation, planned project, ensured team members completed tasks efficiently while upholding standards, goals, and values that resulted in a timely, successful deployment across brands. • Created new service desk procedures and drove team and tasks that reduced reported issues by 80%.

Bristol, Pennsylvania, United States

Jones New York / Nine West is a Woman’s fashion wholesale and retail ($3.6B) multi-chain with 1000+ stores (USA) Overview: Selected by CIO to serve as the head of IT for Nine West brand, managed an outsourced/offshore model for rapid application development and led a separate geographically dispersed team supporting the Jones New York brand. Areas of responsibility included store technology, service desk, merchandise planning and wholesale.  Key Initiatives: Partnered with business leaders across brands to understand challenges/goals, overcame obstacles and motivated cross-functional teams in the delivery of price optimization (Oracle, $18M sales), merchandise assortment planning (SAP) and store network upgrade.

Clifton, New Jersey, United States

Linens 'N Things was the second largest home specialty retailer ($2.2B) in NA with 550+ stores (USA/CAN) Overview: Promoted to lead change in service delivery and execution of the technology team across all business application areas. Listened to stakeholders, compiled drivers, realigned and inspired team of 50 with new performance-related incentives, procedures and tools resulting in a dramatic elevation of value delivery to the business. Earned additional areas of responsibility, achieving promotions from Programming Manager to VP, IT.  Key Initiatives: Became focal person for IT delivery by creating and driving the MIS Steering Committee structure, cadence and strategic IT plan. Managed and mentored technology team in the delivery of business-critical initiatives including: e-commerce website ($40M sales), supply chain visibility ($750K sales), private label credit ($5M sales), gift registry ($1M) and POS platform upgrades. Cost Reduction: Implemented RFP/vendor re-evaluation program resulting in $2M/annual savings.  Award Winning: Recipient of the CEO’s “MVP” award.

Bachelor Of Science - Bs, Computer Science

Sales / Account Management Formal Training Curriculum, Sales, Marketing, Account Management