James Cox Email & Phone Number

Dumfries, Scotland, United Kingdom

Leading with Information Management responsibilities across council wide operations

Functional Team Manager, Communications Lead with Resilience Team. Responding during major incidents/emergencies, managing both internal and external Comms.

Dumfries, Scotland, United Kingdom

Dumfries, Scotland, United Kingdom

Temporary Project Manager Role to lead with the Analogue to Digital rollout within Care Call and Telehealth Care within the Service

Dumfries, United Kingdom

Purpose: Management of integrated corporate customer service deliver across all customer contact channels: Contact Centre, OOH, CSCs (delivery of registration, libraries and information & Archives Services)Responsibilities:To undertake responsibility for the management of corporate customer service delivery including;: Contact Centre, OOH, CSCs (delivery of registration, libraries and information & Archives Services• Work with director, heads of service, elected members, partners and colleagues to contribute to the achievement of council priorities and outcomes• Plan & deliver operational support to Customer Strategy, delivery of customer strategy action plan and contribute to the review & updates of strategy• Provide advice and support to colleagues, elected members and partners related to the delivery of customer excellent across all channels• Participate in any business planning development• Commission or source research as required to ensure delivery models are robust, participate in national networks• Map progress and prepare performance reports in relation to delivery of customer excellence support services• Develop and improve services to ensure council delivers its priorities, objectives and statutory obligation• Take responsibility for the management of the functions and services assigned• Support transformational changes and continuous improvement (challenge culture, systems and processes

Dumfries Ice Bowl

Full management responsibility for the day-to-day operation of Dumfries Ice Bowl (including major & international events and Nithsdale Facilities (4 sites), customer service team and assist in the overall strategic development. Leading a large team of multi-skilled staff, focus on providing the highest standards of customer service, Health and Safety, developing the facility programme and instilling a continuous improvement ethos. General Management: • Prepare and present detailed reports on specific business areas. • Development and implementation key action plans and strategies to ensure the continuous improvement of services. • Manage and monitor budgets relating to a specific business area. • Achieve specific business targets and implement the Business Plan. Facility Management • Form effective partnerships with local and national organisations. • Promote and evaluate all customer feedback and report to committees / councillors • Form strong partnership links with local sports clubs and National Governing Bodies of Sport. • Work with local and national event promoters to attract major entertainment, cultural, sporting and conference events Staff Management • Manage, supervise and motivate all subordinates including monitoring staff work plans • Implement effective systems to manage and monitor absence. • Undertake investigations and chair disciplinary hearings as required. • Development of staff training plan including induction/refresher Health & Safety • Complying with Health and Safety legislation. • Developed and implemented an effective EAP and NOP. • Developed and Implemented annual Health & Safety action plan for the facility

Nithsdale

Secondment 1 day a week as Principal Officer Partnership Support in Nithsdale. This role requires me to work closely with Elected Members in Nithsdale, compiling Area Committee Reports. Vital part of this role is working closely with local community partners including community councils and management committee, also supporting newly formed community groups with funding applications.

Dg One Leisure Complex

Full management responsibility for the day-to-day operation of the dryside (including major & international events), wetside facilities, customer service team and assist in the overall strategic development. Leading a large team of multi-skilled staff, focus on providing the highest standards of customer service, Health and Safety, developing the facility programme and instilling a continuous improvement ethos.General Management:• Prepare and present detailed reports on specific business areas.• Development and implementation key action plans and strategies to ensure the continuous improvement of services.• Manage and monitor budgets relating to a specific business area.• Achieve specific business targets and implement the Business Plan.Facility Management• Form effective partnerships with local and national organisations.• Promote and evaluate all customer feedback and report to committees / councillors• Form strong partnership links with local sports clubs and National Governing Bodies of Sport.• Work with local and national event promoters to attract major entertainment, cultural, sporting and conference eventsStaff Management• Manage, supervise and motivate all subordinates including monitoring staff work plans• Implement effective systems to manage and monitor absence.• Undertake investigations and chair disciplinary hearings as required.• Development of staff training plan including induction/refresherHealth & Safety• Complying with Health and Safety legislation.• Developed and implemented an effective EAP and NOP.• Developed and Implemented annual Health & Safety action plan for the facility.

Annandale & Eskdale

I have overall responsibility for Leisure & Sport and Community Facilities and Services in Annandale & Eskdale including 10 Leisure Facilities and 4 Communities. Working closely with Elected Members, Community Councils and national organisations including Sportscotland and Heritage Lottery Fund.Job Purpose:To develop and implement all relevant operational requirements in relation to Leisure & Sport / Community Facilities and to lead with overall strategic development of facilities.General Management:Lead officer for facilities adopting a flexible approach to management.Lead in the development and implementation of relevant action plans and strategies to ensure the continuous improvement of services.Lead with the management and monitoring of budgets relating to specific business area.Lead with the implementation of the Community and Customer Services Business Plan.Facility Management: Lead with achieving nationally recognised quality assurance standardsLead with the development and implementation of an Energy Management Policy Lead with monitoring Service Level AgreementsStaff Management: To develop and monitor individual staff work plans.To manage and monitor effective systems to manage and monitor absence.To undertake investigations as required.Lead with the development of a comprehensive staff training plan.Lead the development of Service Development and Focus groups specific to a specific business area.Lead with developing and administrating the Personal Development & Review process annually and produce personal development plans.Health and Safety: Lead with ensuring that facilities and services comply with Health and Safety legislation.Lead in the development, monitoring and implementation of an annual Health & Safety action planMarketing and Promotion: Lead with the development and review of the annual Marketing plan.Lead with developing a wide variety of regional, national and international events.

Dumfries, United Kingdom

I have overall charge of operations at 4 medium sized leisure centres including; swimming pool, fitness suites, all weather pitches, sports hall & athletics tracks. Also have overall responsibilities of the areas grass pitches and pavilions, and seasonal facilities. I am strategically involved in the marketing, health & safety, swimming pool health & safety and continuous improvement (QUEST) working groups. I have extra responsibility in marking, as have the lead role in the publications for the area, also have key role in QUEST as one of my facilities is now coming through its second cycle. I have the responsibility of control the facilities budgets which entails producing monthly forecasts and meeting with the Area Manager.Facilities under my responsibilities;Swimming Facility – 16m 4 lane pool, learner pool, sauna & steam roomFour Fitness Suites, ranging from 15 station gym to a 26 station gymStrength & Conditioning SuiteTwo all-weather athletics track & athletics field, one 8 lane & one 4 laneFootball Show Pitch - grassFull size All-weather Football/Hockey PitchFour Multi Use Games Areas (all-weather), two 3 courts & two 2 courtsTwo Sports Halls, 5 badminton court hall & 3 badminton court hallTwo Gymnasium HallsTwo Recreational Hall / Viewing GalleryFour Football Outreach Pavilions all with 3 pitchesSeasonal Activities Facilities including bowls greens, trampolines, putting & tennis courts.