James Curtis Email & Phone Number

Ipswich, United Kingdom

• Overall responsibility for creating and delivering the highest level of training for all employees including outsources. Adapting the training for all levels of the business from Managers to guiding new employees.
• Designing and implementing innovative training packages.
• Planning and delivering a three-week induction course ensuring employees are best equipped for their new role.
• Monitoring and gauging feedback on inductee’s post induction. Identifying knowledge gaps and as a result, staff attrition reduced by 30% within the probation period.
• Ongoing training for existing staff including: refresher courses, new processes, industry regulations, compliance and system updates. Importance on providing the knowledge to improve staff confidence within customer.
• Evaluating and improving training material including the Learning and Development intranet site.

Ipswich, United Kingdom

• Identifying and implementing ways of improving business processes to increase productivity and customer experience. Liaising with the necessary areas of the business to test and confirm effectiveness prior to a process.
• Identifying process gaps and spotting trends that are affecting efficiency and customer experience.
• Solution finding on resolving the identified process gaps to then document a case for business approval.
• Investigating customers whereabouts when vacating a property where an outstanding debt is due.
• Resolving disputes for accounts caused by switching suppliers.
• Engaging with third parties to resolve meter issues and revenue protection cases.

Ipswich, United Kingdom

• Overall responsibility for delivering an efficient, productive and profitable Media & Entertainment department within a high street store. Ensuring a fully trained workforce to provide a high-quality service to the.
• Achieving KPI targets and implementing innovative ways to improve performance.
• Staff recruitment and training package to maximise suitable candidates and job readiness for providing a high level of customer service.
• Encouraging performance and staff welfare through regular appraisals.
• Structuring a work rota to cover days, evenings and weekend opening hours whilst making sure this is rotated fairly for all employees.
• Using seasonal trends to help forecast stock requirements.

Ipswich, United Kingdom

Managing a team of sales assistance to provide a high level of customer service and professionalism whist trying to achieve their individual sales targets. Improving store profitability by developing the people to upsell in the correct manner to prevent intrusive behaviour and mis selling.

Ipswich

A retail assistant which main duties included: replenishing stock, cashiering, housekeeping and assisting customers with general queries.