James Charles Email & Phone Number

Syracuse, New York, United States

Jacksonville, Florida, United States

In this role, I led end-to-end product deployments utilizing my expertise in both Waterfall and Agile methodologies. This involved managing the product backlog, allocating resources efficiently, and prioritizing enhancements for enterprise applications, ensuring alignment with strategic objectives and customer requirements.Throughout the project lifecycle, I conducted regular cross-functional meetings with development teams to review progress, address challenges, and ensure the timely delivery of final products as per specifications.As part of my role, I mentored local personnel, providing guidance and support to increase developmental sprint efficiency and overall team performance. Serving as a subject matter expert, I contributed valuable insights and recommendations to drive continuous improvement and innovation.My hands-on involvement and strategic leadership were instrumental in achieving successful project deliveries and meeting stakeholder expectations.• Upgraded and re-platformed our mainframe system, improving efficiency and scalability.• Achieved operational goals with software developers and operations teams, creating custom applications and trackers.

United States

• Oversaw entire product deployments from vision and creation to rollout and delivery.• Owned and prioritized product backlog.• Allocated and approved team resource usage.• Collaborated with development team on requirements.• Coordinated with software developers to create custom applications and trackers to achieve client goals.• Focused on building critical features up front in order to identify constraints and technical challenges.• Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.• Analyzed customer feedback to identify areas for improvement.• Coordinated with design and media teams to develop high-quality creative assets.• Optimized email campaigns to increase open and click-through rates.• Mentored local personnel on best practices and protocols to maximize productivity.