James Diehl Email & Phone Number

Atlanta, Ga, Us

Armonk, New York, Us

Help guide our customers with the implementation and ongoing use of products such as Turbonomic, Instana, Apptio, Watsonx and other integrated solutions. Act as a trusted adviser on cloud, on-prem and container related technology and help customers solve problems and to drive value. Act as a Product Owner and manage changes with engineering that provide value for our customers and delighting our users. Perform AI use case analysis and advise customers on viability and benefits of AI technology, and assist with prompt engineering and performance assurance.

New York, Ny, Us

Responsible for delivery of solutions for Verifone Cloud Services team. Lead efforts to move to DevOps model and focus on automation and orchestration. Design, implement and support several ETL systems related to credit card processing. Manage project lifecycle from proposal phase to delivery to operations team. Address compliance concerns (PCI) and work with all stakeholders during annual audits. Engage all stakeholders to ensure security issues are resolved, and hold recurring reviews of security posture and lead improvement efforts.

Chicago, Il, Us

Leading a world class team of Engineers and Architects to deliver applications in the Allscripts private cloud and Azure public cloud. Responsible for all application delivery platforms, including Citrix XenApp, Citrix NetScaler, Microsoft RDP/RDS and web-based application delivery servers. Led efforts to extend Allscripts applications into Azure public cloud and develop hybrid solutions. Led team of local and offshore engineers and architects – team mission was to develop, deploy, test and support systems and technology related to application delivery for Allscripts Hosting Solutions (AHS). Had 100% employee retention rate. Exceeded first year goal of 10% cost savings/avoidance. Reduced outages and Sev1 incidents by 25% in first 24 months.. Participated in all phases of SDLC (except coding) – such as plan, track, build, test, deploy, monitor Perform site visits and consultations for customers. Initiated capacity management program to track and identify wasted resources. Led improvement effort to modernize DR for Application Delivery infrastructure. Worked with sales team to develop program which offered integration services with new and existing customers using a hybrid cloud model. Member of Emergency Change Advisory Board.

Nashville, Tn, Us

Combined an expert level technical perspective with efforts to implement, improve and optimize financial and business related functions for Application Hosting. Focus on vendor management, license tracking and asset management. Evaluate all maintenance agreements and contracts for all Application Hosting assets. Led Six Sigma projects and other initiatives to optimize business and technology used in the organization.

Nashville, Tn, Us

Manager of McKesson Hosting Platform Systems team, responsible for all Microsoft Windows Server systems, Linux, Unix, Microsoft SQL Server, and Oracle for the McKesson private cloud offering. Also have operational responsibility for McAfee EPO, BMC BladeLogic, data backup and restore requests, and general systems maintenance and support.

Chief Architect consultant for TDG. Focus on Microsoft, Citrix and VMware technologies, and apply to private cloud and on-premise environments.

Atlanta, Georgia, Us

Lead Engineer for International IT Department. Design, deploy, integrate and support global systems mostly via Citrix and Microsoft platforms in Home Depot private cloud. Identify business needs and requirements and translate them into viable and cost effective technology solutions.

Weston, Fl, Us

Designed, deployed and supported private cloud offering (i.e. Intersourcing offering).

Master Of Business Administration - Mba, Cyber/Computer Forensics And Counterterrorism

Bs, Information Technlogy

Aa, Mass Communications

Education record