James Dippolito, Mba Email & Phone Number

Radnor Township, Pennsylvania, Us

Camden, Nj, Us

Mountain View, Ca, Us

Providing technical support to clients by troubleshooting various complex issues (HR, Payroll, TLM, Taxes, Accounting) by way of customer environmental replication and reconfiguration. Analyzed multi-faceted and multi-varied issues across all UKG suite products from technical and financial perspectives while maintaining a resolution rate of 96% for all offline cases/live chats. Delegated proven bug replications to engineering teams via Jira while resolving 25+ caseloads per month in offline troubleshooting. Deciphering between a true live customer production reconfiguration issue of SAASHR software or a multi environmental issue that is replicated and determined to then be a "bug".Proven proficiency within Salesforce Lightning CRM, MainDev, Jira, SUP01, UAT, and SAASHR PODS, in offline, phone, and chat omni-channel forms of support. Done so by reaching POWER BI goals of 400+ chats/month for volume, and maintaining chat duration below 15 mins on average, and demonstrating in-depth product knowledge of UKG Ready.Deliver high-quality technical support on multiple Kronos Suite products to a variety of end-users, including business partners and direct customers.

Philadelphia, Pennsylvania, Us

Dealt with customers on the pre, during, and post-sale process. Provided customers with a solution that best fit their needs for a new vehicle, and ways to rectify any post-sale conflicts. Eloquently described features, benefits, and advantages of the company to customers to generate value in the company as well as its products of quality used vehicles.Worked diligently to provide customers with the best financing terms for the purchase of their vehicles while still maintaining a profitability position for the company.Determined ways to get approvals through financing by working with lenders, credit analysis, and obtaining needed stipulations for potential approvals, that way we could provide financing, warranties, and insurance options for consumers. All while maintaining approval that included overhead and profit margin for each specific scenario. The role encompassed being a receptionist, customer service agent (pre, during, post), salesman, and an F&I (Finance and Insurance) manager in one.

Miami, Fl, Us

• Produced 4.7-star Google review ratings at Wilmington, DE branch. Implemented LinkedIn marketing promotions that reached corporate level of Fortune 500 company Ryder• Maintained and generated new customer accounts through inbound and outbound marketing tactics. Engaged in strategic communication and negotiations to create sales/lease leads passed directly to account managers• Produced regular billing and utilization reports to evaluate performance, adjust strategies and maintain agile, sustainable operations for Wilmington, DE branch• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth• Managed commercial truck fleet of 100+ vehicles from booking reservations, setting up transfers, regulating Department of Transportation compliance inspections, and scheduling regular preventive maintenance• Asset Management while taking on the role of the Out-service coordinator for entire Eastern PA/NJ Business Unit, tracked all commercial vehicles in business unit due for decommissioning from active fleet to be sent to used truck sales center

Owings Mills, Maryland, Us

• Oversaw and operated $100K portfolio• Supervised sales and quality satisfaction with property managers/clients• Managed, scheduled, and trained 85+ local and international lifeguards• Maintained 20-25 commercial pool facilities for cleanliness, equipment, files/chemicals while staying in compliance with Health Department of Philadelphia

Owings Mills, Maryland, Us

• International liaison/ development manager to international lifeguards from China, Serbia, Ukraine, Montenegro, and Russia • Helped manage and operate $1,000,000+ portfolio in gross sales at Philadelphia branch • Developed marketing plans, and helped close on contract sales to generate revenue

Reading, Pa, Us

Official ECHL affiliate of The Philadelphia Flyers Worked in the Marketing, Merchandising, and Game Day Operations departments Worked with various personnel in upper management via meetings/shadowing Sold game-day merchandise and operated auctions in person and online Set up game-day promotions with operations department

Master Of Business Administration - Mba, Finance, General

Google Digital Garage, Google Digital Marketing

Bachelor'S Degree, Sports Management (Cosma Accredited)/ Business Administration Minor (Aacsb Accredited)

Diploma