Jim Lockwood Email & Phone Number

Modesto, California Area

• Delivers medical laser equipment to hospitals and surgery centers for use in scheduled procedures.• Operates surgical laser ands provide technical laser guidance to surgeons and staff prior to and during surgery.• Performs pre-operative checklists and laser calibrations.• Reviews patient procedure requirements with surgeons and staff before the case.

Stockton, California Area

• Responsible for installation of AT&T High Speed Internet, IPTV and VOIP services from the serving terminal to the premise.• Skilled in network trouble isolation and resolution.• Routinely exceeds expectations based on company performance metrics.

Northern California And Northern Nevada

• Responsible for sales and operational support for Verizon Wireless Authorized Resellers affiliated with CelluTouch throughout Northern California and Northern Nevada.• Oversaw overhaul of accounts to improve efficiency in my territory, eliminating underperforming accounts while adding and developing healthier points of distribution.• Acted as direct B2B sales representative. Notable accomplishment of closing account that was responsible for nearly 25% of all new activations for the company over the last year I was there.

San Jose, Ca

• Helped build store sales performance, taking a location with less than 100 activations per month to one that exceeded business plan of 300+ activations per month. Store also routinely led district in most key data sales metrics.• Took the lead in fostering a culture of excellence in the area of store operations. One of few locations in the region that passed annual West Area Audit in both ’07 and ’08.• Developed results at rep level through daily coaching, to the point that many of our reps were promoted into leadership positions. Trained new hires and ensured high competency in their roles.

Mountain View, Ca

• Provided high level of customer service and sales support, assisting with billing issues, technical support, returns/exchanges, etc.• While working as an ASO picked up unofficial role of Inventory Control Specialist. Excelled keeping store shrink levels well below targets, to the point of routinely leading the region in shrink metrics.

Santa Clara, Ca

• Provided wireless sales support to customers over the phone and through email correspondence.• Through taking initiative in downtime, advanced to concurrent roles in Web Production and Quality Assurance departments. Helped production team meet deadlines in design support role, and provided high attention to detail in bug testing of our website for QA.