Material Handler

Attached to Texas Workforce commission. Responsible for assisting users with TWC website and online help for the apps within TWC site.

Delivers exceptional sales experiences. Completes promptly all assigned tasks within a shift. Operating cash registers and adhering to established cash handling protocols loss prevention are among their responsibilities. They strictly adhere to company policies and procedures to prioritize maintaining a safe work environment, which includes the proper use of Personal Protective Equipment (PPE). Taking care to uphold store appearance and merchandising standards as directed by management. They make sure merchandise is restocked and placed in designated areas. Utilizing PartsWatch (Parts and Products application), to assist customers in locating products or finding suitable alternatives. To stay updated on product information and ongoing promotions through HAASTech systems and other sources or vendors. The employee practices HAASTech principles and assists with tasks such as cleaning, stocking, marketing, and customer support. Effective communication with managers regarding customer concerns and employee issues. Actively engage in developing more efficient customer service skills and provide honest and reliable advice to customers, ensuring they find the best products to meet their expectations.

Meticulously preparing annual budgets, strategically scheduling expenditures, and meticulously analyzing variances. Simultaneously, you build strong relationships with both potential and existing customers, identifying their current and future requirements. Ensuring the availability of merchandise and services is crucial, and you do so by approving contracts. Helped to formulate pricing policies, evaluating merchandising activities, and authorizing clearance sales. By studying advertising, sales promotion, and display plans, you effectively market merchandise. Additionally, you take measures to secure merchandise through robust security systems. A commitment to safety extends to protecting employees and customers by maintaining a safe and clean store environment. Upholding legal requirements is essential for maintaining the stability and reputation of the store. Recognize and drive strategic decisions by meticulously reviewing operating and financial statements and analyzing departmental sales records while leading overall operations within the organization.

As an expert in SIP and its troubleshooting, used hands-on experience in configuring Cisco Systems. Responsible for troubleshooting Cisco WebEx and Microsoft Teams. Skills from foundational understanding of networking and network troubleshooting allowed to effectively address telephony issues. Duties included research and evaluate network telephony technologies, ensuring they align with the company's present and future requirements. Staying informed about industry trends, consulted cost-effective solutions by evaluating specific products and platforms. Trusted advisor in designing network telephony solutions for capital and operating projects, Team member to create comprehensive plans. Subject-Matter Expert to the network telephony team and maintain detailed documentation of our infrastructure. By analyzing root causes, prevented recurring telephony issues. Collaborating with external vendors, verified proper setup, maintenance, validate invoices and inventory. Applied advanced engineering methodologies, which contributed to innovative principles and concepts. Finally, I exercise independent judgment in significant matters, including regular attendance during nights, weekends, and overtime as needed.

IP Telephony Systems Administrator responsibilities include design, configuration andtroubleshooting of such technologies: IP Telephony (IPTEL), Cisco (AVVID) Architecture forVoice, Video and Integrated Data, Voice over IP (VOIP) protocols, Cisco Call Manager,Cisco Unity Unified Communications Systems, Cisco IP Contact Center (IPCC), CiscoConference Connection, Cisco Voice Gateways, Cisco IP Interactive Voice Response (IP-IVR), Computer Telephony Integration (CTI), IP Voice Recording Systems as to providecommunication services to the organization.

The IP Telephony Systems Administrator responsibilities include design, configuration and troubleshooting of such technologies: IP Telephony (IPTEL), Cisco (AVVID) Architecture for Voice, Video and Integrated Data, Voice over IP (VoIP) protocols, Cisco Call Manager, Cisco Unity Unified Communications Systems, Cisco IP Contact Center (IPCC), Cisco Conference Connection, Cisco Voice Gateways, Cisco IP Interactive Voice Response (IP-IVR), Computer Telephony Integration (CTI), IP Voice Recording Systems as to provide communication services to the organization.

As the Principal Recording Contact Center Engineer provided leadership in the development of communications technology and architecture for Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems with NICE Recording version 4.1 and Engage. Primary contact for integration with other voice technologies and communication services. Managed Engage recording solution for troubleshooting and fielding operational requests. I was responsible to lead the escalation support for NICE Voice Recording. Directly provided recommendations and initiate the necessary corrective action to ensure optimal contact center performance. I helped maintain compatibility and functionality with Cisco and PBX mixed VoIP solutions. Consulted by specifying the migration path toward Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems. I ensured that capacity planning and upgrade planning of PCCE and related applications were maintained. Managed and performed configuration, diagnostics and technical resolution on network issues, covered second to third tier support with a focus on Cisco PCCE and NICE Systems technologies. Verified integration and support of SAML, SaaS, And CCaaS applications and solutions. Additionally, provided day-to-day support of the 24 x 7 contact center production environment.

Extensive technical experience with new product and feature launches, including Inform 2 and 3, Perform 3.2, SBC SIP trunk recording, encryption with clustering, speech analytics, and NIM 4.1.SME/technical focal point for solution delivery.Lead the delivery of the highest single-account services revenue company-wide in 2008-2009.Recipient of NICE Shine award 3X for customer focus and teamwork.Assisted Project Management team with project scoping, work breakdown estimates, scheduling, risk management, and customer management.Assisted Sales Engineering team with gathering and communicating requirements, preparing project sizings, and determining level of effort.Assisted Solutions Architecture with documentation and process definition/development.Produce documentation for all phases of solution delivery – site preparation, implementation, maintenance, and upgrades.Managed both internal and customer communications and escalations during critical issues.Regional Release Expert for nearly all new products and versions in the Enterprise line over the past 3 years.Experienced and trained in the configuration and maintenance of NICE Systems hardware and software including Version 8.9, NICE Perform 2.x, 3.x and 4.1, and Inform 1, 2 and 3.Configuration and testing of interfaces to EMC Centera and IBM Tivoli.

Team Lead for implemenation and support in AES, T-Server, MAP-D and CVLAN.Assisted Sales Engineering team with gathering and communicating requirements, preparing project sizings, and determining level of effort.Assisted Solutions Architecture with documentation and process definition/development.Experienced and trained in the configuration and maintenance of NICE Systems hardware and software including Version < 8.9.Experienced and trained in the configuration and maintenance of Verint hardware and software including Version 7.7 and 7.8Expenenced in Linux OS and Windows OS.

Intensive involvement in configuring, supporting, and troubleshooting the Windows NT OS and the Microsoft Exchange Server for major corporations, government entities, system administrators, and consultants.Personally conducted technical training of new team members.Writing Knowledge Base articles for TechNet. Supervised at up to 6 team members.