James Mcdow Email & Phone Number

Basking Ridge, New Jersey, United States

Manage international security projects for the Senior Vice President and Corporate Security Officer for Verizon using the standards for Program and Project Management set by PMI. - Provide briefings on projects, budgets, programs and ad hoc requests to Executives as requested. - Designed and implemented a CSO Certification program that increased the knowledge of Corporate Security basic functions amongst all Management employees across Verizon's domestic footprint- Develop and implement a full scale training program for the entirety of the Corporate Security Organization across 26 countries including CPR, AED, Basic First Aid and Stop the Bleed.- Created the Verizon STOP THE BLEED program in coordination with Employee Health and Safety, and completed the Instructor training program, that has certified over 100 security personnel in emergency bleeding control.- Managed construction project for $1.2 Million guard force facility to increase force protection stature in Executive areas at Basking Ridge HQs and The Ridge Executive hotel and conferee center. Including working with state and local government, outside construction vendors and Real Estate managers and executives.

Morristown, Nj

Develop and manage projects for Corporate Security Domestic Investigations Director as a part of the Chief Security Officers plan- Selected to manage transition to new case management system that is used across investigations teams- rewrote 17 security best practices resulting in new procedures approved that reduced case load for department by 90 cases a month. - redesigned security webpage to ensure easy access for investigations employees- lead process improvement project for security call center that reduced their call time by 27%.

Basking Ridge, Nj

Support operational projects for the Consumer channel focusing on the Indirect Sales Channel. - Assisted in launch and maintenance of In-Store Pick Up for indirect channel. - Developed and launched the Indirect Security program for the Major agents. This includes creating a reporting database through Google Forms, working with all 6 major agents to supply security inventory and best practices across a national scale. - Chose to brief Verizon VP and partner CEO level audience on security opportunities resulting in a reduction of security events by 32% YOY. - Developed and tested new information access channels for indirect partners resulting in a wider array of best practices being available to partners- worked with cross channel partners to ensure indirect channel was at or above standards for retail procedures.

Tucson, Arizona Area

I assist and partner with the retail stores in understanding the entire business model that Verizon Wireless has for their retail locations. I assist and advise on marketing, merchandising, discounting, sales processes, and maintenance. I am also a project manager for operations projects in Lean Six Sigma, Security, Policies and Resource Management.

Sherman/Denison, Texas Area

- Responsible for all inventory to include over 1.2 Millions dollars in Telecommunications devices- develop marketing and display strategies for the store - Lead district and top 10 in region for inventory KPIs - Chosen by District Manager to teach device inspections at district operational meeting- lowest risk score in district and top 15 in region which include 15 areas graded- Chosen by District Management to attend Lean Six Sigma Green Belt Training- Completed Green Belt Certification through inventory improvement process

Tyler, Texas Area

- Taught numerous classes for tech devices to beginner, intermediate and corporate customers- Achieved 100-120% of sales goals monthly (10 of 12 months)- Chosen for Operations Specialist Training above 13 other employees- Appointed as Key Holder at 9 months- Selected for advanced leadership course above peers

Tyler, Texas Area

Train new employees on sales, customer service, credit card and cash transactions, marketing, fleet management and branch operations. Market to insurance companies, body shops, corporate customers and dealerships. Develop employee incentives to improve sales and create a team atmosphere. Control the fleet to ensure each customer receives a clean, fueled, damage free vehicle. Complete any damage reports and work with customers to ensure the vehicle gets fixed quickly.

Fallon, Nv

Responsible for the operations, marketing and sales of a 45 car rental branch. Additionally, responsible for the coordination and sales for all naval fleet rentals for a 4000 person naval base. Solely responsible for the customer service and problem solving of the branch. Direct transportation of the fleet.

Reno, Nevada Area

Responsible for marketing to new customers, customer service, processing new clients, handling cash and credit card transactions, sale insurance products to customers, pick up and drop off customers, complete Accounts receivable transactions, inspect vehicles for body damage and manual labor necessary. Branch was awarded two top ten operating profit awards by corporation. Group was awarded achievement award for being top ten in all categories in enterprise

- Managed emergency services operations for a military installation of 42,000 military, civilian and dependents- Managed 348 military police, fire fighters and Department of Defense civilians- Coordinated all planning, training and budget meetings for 6th MP Det Commander and Director of Emergency Services - Instructed military and civilian students in investigation techniques, constitutional law, OSHA procedures, Military Law, Active Shooter scenarios, Suicide prevention and computer operations- Appointed as manager to oversee all personnel operations after revising all human resources procedures that reduced personnel actions timelines by 35%- Appointed as Master-of-Ceremonies for 2010 Army Ball and 2010 Emergency Services Ball- Developed emergency services plan for Fourth of July festival, Veterans Day and Christmas Parade activities for over 75,000 people- Developed and implemented community outreach programs to better the relationship between the community and emergency services personnel to include child fingerprinting, bike safety week and safe-ride programs to reduce DUIs

Master Of Science - Ms, Human Resources Management And Services, 3.5

Bachelor Of Science - Bs, Criminal Justice/Police Science, 3.57