Served as third-party Vendor Manager for credit bureaus and other data providers such as courier data aggregators and credit transaction processors. Oversaw credit bureau accounts for PayPal’s Credit Products, Buy Now Pay Later, and other PayPal Know Your Customer accounts. Upheld a high level of customer satisfaction through effective communication, confirming all clients were well-informed of vendor management processes. Ensured that all products and services met company standards and contractual obligations. Monitored provider data performance, providing recommendations and solutions to improve performance and/or reduce costs.

Managed budget and accruals for Enterprise Services Data-sharing Vendor Management Team in addition to handling various vendors including shipping data aggregators. Assisted other vendor managers through budget approvals, legal processes, and Internal/External Risk Surveys. Prepared and analyzed reports to monitor vendor performance and provide recommendations on business processes or operational changes.

Presided over expenses for Global Operations including platforms, licensing, and Capex. Controlled accruals and budget for Global and Credit Operations through eBay separation and Collections reorganization. Generated and analyzed reports to determine trends in business results as well as needed changes to business practices to ensure continued profitability. Built and preserved vendor relationships with key third parties to verify that contractual-obligated cash flow was realized.

Controlled Operations Expenses and hiring/attrition forecasts for Credit Customer Servicing and Collections Operations. Worked with a fast-growing credit operations support team expanding from 1 to 3 locations with +1000 employees. Adhered to regulatory requirements, policies, and procedures of the company, state laws, and federal guidelines. Managed vendor accounts supporting Credit Customer Servicing and Collections. Carried out strategy and business reviews with Credit Operations leadership to identify opportunities for growth and profitability.

Supported Large Merchant and SMB markets in North America shortly after PayPal/eBay acquired Bill Me Later Inc. Performed trend analysis and forecasting to provide visibility into future business needs. Ensured strategies were consistent with the overall business methodology and vision.