James Downie Email & Phone Number

Brisbane, Queensland, Australia

Mulgrave, Victoria

Central to my work at Kirk has been the maintenance, development and administration of a web based ERP solution. The solution is entirely custom built and covers B2B interfacing with major clients, job management / tracking / scheduling and reporting. Although the core system is based on LAMP, there are interfaces into MSSQL and MYOB EXO. In order to.

Software development and system administration on a custom built application. The system covers a wide range of business processes including scheduling, kpi/summary/detail reporting and process automation. My work is focussed on adapting a wide range of available technologies to continuous business improvement. This role involves both technical.

Management of customer services team responsible for front-end services to both internal and external customers. Team responsibilities covered order entry, contract review, invoicing and customer queries.

My work is generally as a consultant to our internal customers. The team that I work in applies our IT department resources and external resources to business process improvement initiatives.

Support and development work in Hyperion Planning and Hyperion Essbase. Various business reporting solutions including MD reporting for mid-month and EOM consolidation. Designed and implemented database interfacing and data warehousing solution making consolidated reporting across numerous database platforms possible.

Accountable for several specifically tailored applications. Customer support, change management vendor relationship management.

Supported and administered Novell and Windows NT file and print services. This position required quite a bit of travel to the company's factories, after hours call-outs and hardware maintenance.

First level help desk support for Windows NT and Novell File and Print.

Masters, Organisational Leadership

Bachelor Of Information Technology, Applied Science