IT Operational Readiness lead representing technical delivery requirements for 18 IT Operational teams to ensure new or changing applications, Technology, or Services being released into the environment have all necessary support information documented, knowledge transferred, and systems configured, in order to be "support ready". Define, document requirements, and implement full automation to improve speed and efficiency for the IT operational readiness process

IT Operations Readiness Analyst

Responsible for configuring and continuously improving the contact routing infrastructure for Intel service desks through developing and implementing routing strategies, interactive voice response applications and service desk reporting mechanisms as well as provide level 3 engineering support for any routing outages that may occur.

Provides counsel to senior management in assisting and/or driving business decision-making process. Ensure compliance with financial, legal and corporate policies. Responsibilities include: process analysis/design and implementation, focal, plan and budgeting as part of plan of record (POR), coordinate group activities and cross-functional teams/meetings, legal and finance interface and lead corporate initiatives. May be called upon to develop group presentations for high level, worldwide agency or other third party vendor management and tracking/analyzing group indicators

Set strategic goals, plan, problem solve to maintain/drive improvements in service desk operations. Focus on prioritization, balancing resource allocation and constraints, reporting and indicator tracking and successfully apply and/or help determine IT business and operational processes to ensure effective delivery of service

Establish and manage teams to set goals, plan, problem solve, facilitate the work of others, provide feedback and recognize accomplishments of team members. Focus on prioritization, balancing resource allocation and constraints, reporting and indicator tracking and successfully apply IT business and operational processes. Select, develop and evaluate employees to ensure efficient operation of the service desk function and execute to key objectives. Interact regularly with employees for purposes of coaching, information gathering on resource/program barriers, and provide direction. Provide solutions and facilitate work that enables employees to perform at their highest potential