James Walker Email & Phone Number

Duluth, Georgia, United States

• Manages Tableau Server administration team at AGCO Corporation, handling server administration, user management and support, and project execution.
• Led migration of Tableau Server from on premises to AWS Cloud then later to Tableau Cloud.
• Develops Tableau dashboards from Oracle, MSSQL, AWS Athena, and Redshift data sources.
• Develops ETL processes in Tableau Prep, Alteryx and AWS suite for business-wide use.
• Manages Alteryx Server including upgrades, user content and access.

Duluth, GA

Independent contractor specializing in report creation and data analysis using Tableau, Alteryx, Redshift and SQL. Client AGCO Corporation.

Oversaw Retail Technical Service (RTS) projects for flagship client account (AT&T) from initiation through transfer, directing cross-functional teams on project scheduling, communication cadence, content, and format, specifications, and technical requirements. Accountable for troubleshooting, technical support, documentation, operational and financial.

Greater Atlanta Area

Deployed strategy and associated action plans to ensure operational capabilities, account performance, and continuous improvement, in collaboration with account and client management teams. Developed and implemented operational solutions to support and broaden RTS' Service offering in line with account strategy. Planned, coordinated, directed and executed.

Greater Atlanta Area

Directed operations for an early client (AT&T) of the newly formed RTS group, including validation of customer account information, intensive face-to-face technical troubleshooting, testing, exchanges, and education. Led a team of six, overseeing staff recruitment, scheduling, and performance management. Owned DSC-to-client metric goals, including customer.

Lawrenceville, GA

Built a loyal portfolio of property management clients, delivering carpet cleaning, dyeing, patching, treating, and stain removal. Specialized in cost-contained solutions to meet high resident expectations within short time windows. Directed all activities as sole proprietor, including operational processes, record-keeping, accounting, and invoicing..

Tallahassee, Florida Area

Fielded inquiries from Medicaid providers and recipients concerning claims, eligibility, and available clinical services. Ensured database accuracy, intake and processing of requests. Triaged product and service issues, directing to representatives, technicians, or management. Accountable for prompt troubleshooting, accurate documentation, and.

Greater Atlanta Area

Facilitated all daily activities associated with installing central office equipment throughout the territory, including cabling, wiring, equipment testing, documentation and specifications, and customer service, working individually and on teams under intense time constraints.