Jim Pierce Email & Phone Number

Northfield, Il, Us

• Led creation of 5-Year Business Transformation roadmap for Manufacturing, Supply Chain, Operations, and Warehouse Management capabilities. Operationalize AI and process Automation throughout organization. • Collaborated with senior business and IT management to develop and execute program for boosting operations and improving competitive advantage leading to $500 million plus of incremental revenue.

Carlisle, Ma, Us

Specialized information agency focused on product Data Management, Content Optimization, and Knowledge Management Strategy for Digital Experience. Provide enterprise-wide Program Management for Digital Transformations.Brought in as part of new management team to transform business from professional services to service/product based business.✔ Own Technology domain including development of machine learning and Artificial Intelligence.✔ Developed e years Digital Transformation Roadmap✔ Stabilized poor ERP environment by implementing IT Governance, processes and data which paved the way for Digital Transformation

Northbrook, Il, Us

FortéONE is a firm that helps business owners get from where they are to where they want to be, and we partner to make it happen. Our elite team of operating executives and industry experts work inside middle market businesses to implement changes that deliver sustainable growth in profits and value. ✔ Providing Business System Advisory Services for privately owned company under $1b in revenue. ✔ Conduct current state assessment of Business Systems, Technology, Infrastructure, Security, People, IT Structure and Operations. ✔ Develop Desired State based upon Business Strategy, Goals, and Innovation. ✔ Perform Gap Analysis and create Business Technology Road Map for People, Process and Technology.

Miami, Fl, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬As direct report to global CIO, brought into new executive team to succeed where others had failed twice—taking Brightstar public. Led global information security and all enterprise applications, including Finance, Legal, HR, Collaboration, Marketing, Global Sales, and big data. Enhanced internal controls and established an operating infrastructure to support efficient & effective growthBrightstar was acquired by Softbank in 2015.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ COST REDUCTION: Cut $3M in working capital while launching sales forecasting and enabling sales growth. Reduced Microsoft renewal expenses $5.3M over 3 years, leveraging planned move to Google in negotiation.✔ BIG DATA: Built proof-of-concept to use big data for pricing of used mobile devices months before launch.✔ ERP, CLOUD COMPUTING: Implemented Workday HR, a single system of record for 8,000 staff worldwide. ✔ INFORMATION SECURITY & REGULATORY COMPLIANCE: Facilitated and led Brightstar’s first-ever end-to-end IT security assessment and developed 5-year security roadmap. Launched NIST/SANS CSC-20-compliant security framework and accelerated JSOX and audit compliance through enterprise system improvements.

Pittsburgh, Pa, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Following success driving systemic process improvement and technology innovation in Europe, asked by CIO to tap the same potential in the United States. Reported to CIO as executive leader of the global service desk, WAN/LAN, and voice technology across 40 countries worldwide.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ BEST PRACTICES: Implemented systems and processes that had proved effective in European market.✔ CUSTOMER SERVICE: Led turnaround of help desk, transforming it into a trusted customer service partner, by implementing new technologies and staffing that grew first-call resolution 75% and reduced costs 20%.

Pittsburgh, Pa, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Relocated to UK to head EMEA IT during fast-paced M&A of distributors/manufacturers. Led strategic vision, IT operations, integration and optimization of acquisitions, security, and PMO. Led $12M budget, reporting directly to global CIO. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ MERGERS & ACQUISITIONS: Supported $500M in rapid-fire M&A and IT globalization by driving uniform IT structure across Europe. Consolidated 5 IT organizations and led on talent development of emerging leaders.✔ IT SUPPORT: Reduced IT staff 30% while driving dismal first-call resolution figures to 70%. Led complete turnaround of internal perception of IT support resources, catalyzing greater collaboration while cutting cost.✔ CUSTOMER RETENTION: Retained 100% of customers across 8 acquisitions and over 40 locations.

Pittsburgh, Pa, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Recruited by incoming CIO to envision, design, and integrate new IT organization after sale of 30% of the business. Led application development processes and IT strategy for OEM division business development. Served high-volume, high-profile clients such as Lucent, supporting 3PL operations and leading technology integration across all stakeholders—customers, vendors, and suppliers.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ STRATEGIC PLANNING: Reimagined enterprise IT strategy in the wake of a tectonic shift in goals and capabilities. Shepherded Anixter into the Internet era: Designed/launched its first e-business platform and consolidated global sales capabilities—processing $4B annual global sales.✔ PROCESS IMPROVEMENT: Reduced IT defects 98% in 12 months through structured change management.✔ CHANGE MANAGMEMENT: Led global technology and process restructuring from “bid-to-buy” to contract-based model, achieving consensus from global stakeholders to support new growth strategy post-.Com Bust.✔ MERGERS & ACQUISITIONS: Integrated 20+ new enterprises with zero business disruption.

Forchheim, De

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Established operational systems for 16 countries representing up to $50M in annual sales. Led all ordering, distribution, and financials for impacted markets—standardizing reporting worldwide and integrating them into existing enterprise SAP platform.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ RISK MANAGEMENT: In the wake of merger impacting 3 companies, worked quickly to minimize risk from expiring transition service agreements. Identified, rolled out, and integrated a uniform, mid-tier solution.✔ REGULATORY COMPLIANCE: Met all reporting targets ahead of TSA and Y2K deadlines.✔ STRATEGIC SOURCING: Cut $1.2M ongoing annual operating expenses by heading procurement team.

Bannockburn, Illinois, Us

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Hired to resolve technology bottleneck and support enterprise’s return to growth by introducing new, industry-appropriate solutions. Managed all company-owned office IT systems and home healthcare IT solution sold to Option Care’s nationwide franchisee network.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ MERGERS & ACQUISITIONS: To improve IT support to franchisees, led initiative to purchase and integrate home healthcare company with assets immediately applicable to performance issues. Doubled revenue and achieved profitability within 12 months, driving franchisee retention and network growth.