James Williams Email & Phone Number

Fort Mill, Sc, Us

Fort Mill, South Carolina, United States

CNET is a leading tech news brand with millions of monthly visitors. - I lead a team of data scientists in deploying scalable recommendation systems, machine learning, and demand forecasting solutions.- Replaced legacy recommendation systems with deep neural collaborative filtering and factorization machines, delivering personalized content to hundreds of thousands of users daily; currently undergoing A/B testing.- Established full ML Ops lifecycle with code reviews, CI/CD, automated model retraining, deployment, and monitoring.- Proposed and established strategic roadmap with data and business leaders; hired a data scientist to meet capacity needs.- Led development of a collaborative filtering-based ad targeting solution, boosting CTR by 12% and supporting go-to-market strategy for a premium ad sales initiative valued at $750k annually.

Greenville, South Carolina, United States

Resurgent Capital Services is a financial services company specializing in debt management and recovery. I led a team of data scientists and strategy analysts in developing, implementing, and testing data science powered digital marketing and website conversion strategies.- Spearheaded massive growth over two years, driving revenue increase of 5x, digital campaign volume of 20x- Implemented contextual multi-armed bandit recommendation system to optimize digital campaigns, boosting conversion rates by 6% and generating $4.5M in annual revenue; integrated with campaign operations alongside engineering teams.- Led project to replace critical paper letters with digital equivalent, yielding $1.3M in cost savings annually; managed a team of data engineers, strategy analysts, and systems analysts in designing, implementing, and testing solution.- Developed Gen AI solution to suggest responses to customer emails, utilizing RAG pipeline and integrating NLP classification models to assist in document retrieval. Estimated $500k in cost savings annually via increased operational efficiency and decreased people costs.- Led the development of an unsupervised LSTM autoencoder to cluster user website sessions and identify key drop-off points using MCMC analysis. Insights directly contributed to redesigning the onboarding flow, resulting in a 10% increase in onboarding rates.- Implemented predictive machine learning models for payment arrangement default, utilizing internal and external (Credit Bureau) datasets. Oversaw development of intervention strategies for high-risk customers, yielding an 8% lift in arrangement fulfillment.

Greenville, South Carolina, United States

Team lead for a team of strategy analysts and data scientists. Mentored team in machine learning, analysis, and programming.- Implemented and integrated machine learning propensity models to predict email engagement and hard bounce probability, resulting in a 10% increase in campaign engagement and penetration and a 15% decrease in email hard bounce rates.- Developed and implemented initial version of campaign recommendation system for email template and subject line selection, yielding a 17% lift in email engagement metrics. - Implemented ongoing revenue forecast utilizing LSTM RNN (tensorflow, keras), maintaining over 95% prediction accuracy, and assisting in cash flow forecasting.

Greenville, South Carolina Area

- Developed and implemented a simulation framework to stress test digital campaign operations and optimize business strategy. Findings enabled a 3x increase in outbound email operations over the following year.- Utilized regression analysis to analyze factors affecting payment arrangement default. Findings drove UX improvements on the Resurgent Customer Portal, leading to decreased arrangement default.- Key contributor in migration of digital operations Azure Databricks cloud lakehouse solution. Developed and maintained ETL operations for multi-channel data extraction and processing.

• Developed and maintained full suite of digital strategy reporting for new enterprise digital initiative. Developed and analyzed KPIs for digital marketing campaigns and financial conversion. • Developed and implemented new automated digital marketing strategies, including customer behavioral segmentation, campaign scheduling optimization, cohort analysis.

Greenville, South Carolina Area

• Implemented and analyzed strategic changes to Resurgent’s enterprise account segmentation decision engine.• Created and maintained monthly and weekly reporting processes for account movement, audits, ad hoc requests.

Society Hill, Sc

• Data analyst for a privately owned commercial agricultural operation. Analyzed precision agricultural data produced by intelligent farm technology to drive fertilization, planting, and harvesting operational decisions.• Assisted in farm operations – maintained and operated tractors, drove trucks, etc.

Lyman, Sc

Clemson, Sc

Greenville, South Carolina Area

Greenville, South Carolina Area

Bachelor Of Science (B.S.), Major- Biological Sciences, Minor- Genetics, Gpa 3.76

Activities and Societies: TigeRoar acapella group Dixon Fellows Cum Laude, General and Departmental Honors Coursework: Calculus.

High School Diploma