James Casey Email & Phone Number

Rtp, North Carolina

Serves as the Enterprise Manager for a large, complex IDIQ (Indefinite Delivery, Indefinite Quantity) contract and act as the company’s authorized interface with the Government authorized representative, government management personnel, customer agency representatives, and subcontractors for Enterprise Management technologies, techniques, and oversight.• Provide leadership and management of the Enterprise Management Organization, 36 Engineers, Operations, Security, Project Managers and… Show more Serves as the Enterprise Manager for a large, complex IDIQ (Indefinite Delivery, Indefinite Quantity) contract and act as the company’s authorized interface with the Government authorized representative, government management personnel, customer agency representatives, and subcontractors for Enterprise Management technologies, techniques, and oversight.• Provide leadership and management of the Enterprise Management Organization, 36 Engineers, Operations, Security, Project Managers and Solutions Architects.• Controls all technical, fiscal and administrative functions of an IT project or study. • Direct and coordinate key project personnel in their performance to satisfy the contractual scope of work.• Provide strategic and tactical direction to the enterprise program focusing program resources on achieving customer satisfaction. • Support 3000 users, 13 locations, 8000 devices.• Enterprise level virtualization via VMware ESXi (Server, Desktop & Application)• Develop and maintain the Service Portfolio and Service Catalog of IT Services Show less

Rtp, North Carolina

Extensive experience in Network, Systems, & Application Fault, Performance & Root Cause Analysis management software. Strong leadership, analytical, communication, team building, and organizational skills to achieve aggressive goals and objectives. Seeking a position leveraging my skills and knowledge in exceptional customer service, overall improvements to business operations, revenue and expense results. Change Management . IT Operations . Six Sigma . E-Commerce . Customer Service… Show more Extensive experience in Network, Systems, & Application Fault, Performance & Root Cause Analysis management software. Strong leadership, analytical, communication, team building, and organizational skills to achieve aggressive goals and objectives. Seeking a position leveraging my skills and knowledge in exceptional customer service, overall improvements to business operations, revenue and expense results. Change Management . IT Operations . Six Sigma . E-Commerce . Customer Service Best Practices . Tool Enhancement . Project Management . Solution Development . TS/SCI Show less

Rtp, North Carolina

AT&T Business Services, Worldwide Customer Service.Managed Global Services; VoIP, VPN and Managed Router Service. Supervised Client Service Managers.** Responsible for 24X7 support of 340 Global Managed Services Customers and 8500 routers (Managed Router Service, Managed ATM, Frame Relay, IPeFR, VoIP, Managed Internet Service and eVPN (MPLS))clients - .** Includes Business Management (task order processing, procurement, provisioning, and inventory management), customer service and… Show more AT&T Business Services, Worldwide Customer Service.Managed Global Services; VoIP, VPN and Managed Router Service. Supervised Client Service Managers.** Responsible for 24X7 support of 340 Global Managed Services Customers and 8500 routers (Managed Router Service, Managed ATM, Frame Relay, IPeFR, VoIP, Managed Internet Service and eVPN (MPLS))clients - .** Includes Business Management (task order processing, procurement, provisioning, and inventory management), customer service and customer satisfaction. ** Accountable for Network related Direct Measures of Quality / Client specific Service Level Agreement's (SLA's). Show less

Manage the organization to research, plan, coordinate and conduct technically focused customer visits to the AT&T Executive Briefing Center. Directed Briefing Managers. Responsible for positioning AT&T Managed Services solutions: ** Developed and conducted briefings for CEO/CIO (internal and external) executives. ** Influenced Sales in excess of $1.8B Growth and Retention of Outsourced Services.** Primary technical representative, collaborating with Customer Sales Teams in defining… Show more Manage the organization to research, plan, coordinate and conduct technically focused customer visits to the AT&T Executive Briefing Center. Directed Briefing Managers. Responsible for positioning AT&T Managed Services solutions: ** Developed and conducted briefings for CEO/CIO (internal and external) executives. ** Influenced Sales in excess of $1.8B Growth and Retention of Outsourced Services.** Primary technical representative, collaborating with Customer Sales Teams in defining technical solutions.** Customized and delivered customer presentations / demonstrations on platform technologies, eCommerce, WAN/LAN, Server, Performance and Application Management.** Supported Sales Executives in driving increased solutions led sales.** Negotiated and acquired funding year over year from key stakeholders throughout AT&T to sustain Briefing Center activities.** Primary support for Technical Briefings and Business Benefits of AT&T's Mgd Network Management Platform. Show less

Directed team of 17 Project Managers responsible for the implementation and project management of WAN/LAN IP Data Network Solutions for international and domestic customers.* Successfully transformed the operations and management of new customers' sites representing all market segments including government, commercial, industrial, retail and medical.* Analyze, solution and simultaneously project manage several large-scale, complex, high profile custom / sensitive customers. * Manage… Show more Directed team of 17 Project Managers responsible for the implementation and project management of WAN/LAN IP Data Network Solutions for international and domestic customers.* Successfully transformed the operations and management of new customers' sites representing all market segments including government, commercial, industrial, retail and medical.* Analyze, solution and simultaneously project manage several large-scale, complex, high profile custom / sensitive customers. * Manage account teams and delivery organization to achieve high quality, timely, and seamless boarding of customers in the Network Operation Centers. Show less

Direct the day-to-day activities of the operations group and manage technical support across all technologies, Voice, and Data. Accountable for customer relationship management, customer specific processes and process improvement, sla's and customer satisfaction. Make extensive use of tools and applications using HP UNIX, HP Openview, SMARTS, Remedy, BMC Patrol & others. Utilize both AT&T developed and vendor specific Element Management systems. Facilitate the operations staff to comply with… Show more Direct the day-to-day activities of the operations group and manage technical support across all technologies, Voice, and Data. Accountable for customer relationship management, customer specific processes and process improvement, sla's and customer satisfaction. Make extensive use of tools and applications using HP UNIX, HP Openview, SMARTS, Remedy, BMC Patrol & others. Utilize both AT&T developed and vendor specific Element Management systems. Facilitate the operations staff to comply with agreed upon technical statements of work for long-term custom and complex outsourcing contracts. Show less