James Casey Email & Phone Number

RTP, North Carolina

• Serves as the Enterprise Manager for a large, complex IDIQ (Indefinite Delivery, Indefinite Quantity) contract and act as the company’s authorized interface with the Government authorized representative, government.
• Provide leadership and management of the Enterprise Management Organization, 36 Engineers, Operations, Security, Project Managers and… Show more Serves as the Enterprise Manager for a large, complex IDIQ (Indefinite.
• Provide leadership and management of the Enterprise Management Organization, 36 Engineers, Operations, Security, Project Managers and Solutions Architects.
• Controls all technical, fiscal and administrative functions of an IT project or study.
• Direct and coordinate key project personnel in their performance to satisfy the contractual scope of work.
• Provide strategic and tactical direction to the enterprise program focusing program resources on achieving customer satisfaction.

RTP, North Carolina

Extensive experience in Network, Systems, & Application Fault, Performance & Root Cause Analysis management software. Strong leadership, analytical, communication, team building, and organizational skills to achieve aggressive goals and objectives. Seeking a position leveraging my skills and knowledge in exceptional customer service, overall improvements.

RTP, North Carolina

AT&T Business Services, Worldwide Customer Service.Managed Global Services; VoIP, VPN and Managed Router Service. Supervised Client Service Managers.** Responsible for 24X7 support of 340 Global Managed Services Customers and 8500 routers (Managed Router Service, Managed ATM, Frame Relay, IPeFR, VoIP, Managed Internet Service and eVPN (MPLS))clients -.**.

Manage the organization to research, plan, coordinate and conduct technically focused customer visits to the AT&T Executive Briefing Center. Directed Briefing Managers. Responsible for positioning AT&T Managed Services solutions: ** Developed and conducted briefings for CEO/CIO (internal and external) executives. ** Influenced Sales in excess of $1.8B.

Directed team of 17 Project Managers responsible for the implementation and project management of WAN/LAN IP Data Network Solutions for international and domestic customers.* Successfully transformed the operations and management of new customers' sites representing all market segments including government, commercial, industrial, retail and medical.*.

Direct the day-to-day activities of the operations group and manage technical support across all technologies, Voice, and Data. Accountable for customer relationship management, customer specific processes and process improvement, sla's and customer satisfaction. Make extensive use of tools and applications using HP UNIX, HP Openview, SMARTS, Remedy, BMC.