- Delivering the global IT infrastructure transformation programme for Dyson.- Managing a team of solution architects, infrastructure engineers, PMs, BAs and third parties to deliver transformative solutions to enable Dyson’s growth strategy.- Delivering both public cloud (AWS/GCP/Azure) and private cloud solutions, as per business requirements.- Defining architectural standards and roadmap to be adopted.- Building and presenting business cases to secure multi-million-pound investment backing for projects.- Managing delivery of multiple concurrent global projects.- Negotiating global service and support contracts, ensuring SLAs are agreed and met.- Driving continual platform transformation, including substantial decommissioning of complex global legacy infrastructure and the successful migration to new private and public cloud.- Working with Cloud, Platform and Network teams to ensure projects are architected and delivered to standard.- Contributing to the cyber security risk register, including PCI compliance across the retail infrastructure estate.- Supplier management.

- Managing a global team of tech leads and platform engineers to support and deliver Dyson global IT Infrastructure.- Responsible for IT transformation from infrastructure to platforms team.- Defining the platforms team strategy roadmap and aligning with Network and Cloud CoEs under new TOM structure.- Liaising and consulting with CIO throughout transition phase to new TOM, and briefing the wider SLT.- Building and presenting business cases to acquire multi-million pound backing for the delivery of large scale projects.- Managing delivery of multiple concurrent global projects, to deadline and budget.- Negotiating global service and support contracts to budget and ensuring SLAs are agreed and met through service reviews.- Driving continual platform transformation, including substantial decommissioning of complex global legacy infrastructure and the successful migration to new private and public cloud.- Working with Cloud and Network CoEs to ensure projects are architected and delivered to standard.- Liaising with global teams and neighbouring towers to achieve desired outcomes.- Supplier management, working with third parties and strategic partners to deliver robust targets and ensure ROI.- Escalation point for any major global incidents/outages and cyber security threats, liaising with the CISO if/when required.- Contributing to the cyber security risk register to ensure PCI compliance across the retail infrastructure estate- Performing routine failover/DR tests in line with BCP framework.

- Leading a team of engineers responsible for infrastructure operations and delivery across the EMEA region.- Providing additional support and guidance to other global regions.- Supporting data centres housing mission critical infrastructure for all aspects of Dyson business globally.- Played a key role in infrastructure transition to outsourced partners.- Provided knowledge transfer, service introduction and regular service reviews for CSI.- Working with third parties as SME to resolve major incidents.- Liaising with Dyson service delivery teams for global business communications.- Working with Infrastructure Architects to implement new solutions.- Advising and leading on strategy and process for other regional tech leads.- Authored infrastructure documents, including global data centre policy.- Close working relationship with Global Head of IT Infrastructure Operations and Delivery, providing cover where necessary.- Regularly liaising with SLT team, Directors and CIO.

- Responsible for keeping all Dyson systems up and running to the business.- Providing 3rd / 4th line support of Physical/Virtual Windows Servers and HP 3PAR SAN’s.- Assist and mentor other members of the team.- Improve service and maintain SLA’s for the business.- Maintain up time levels and improve the running of the infrastructure.- Proactive monitoring of server hardware, operating systems and storage.- Project planning, from budgeting to delivery.- Make sure all systems and data at Dyson is protected.- Manage 3rd Party relationships with key partners.- Publish, improve and manage internal I.T. documentation and processes.- Maintaining and supporting critical business systems, including but not exclusive to:- Microsoft: Windows Server (2003-2016), Exchange (2010/2016), SharePoint, Skype for Business, Hyper-V, AD, DNS, DHCP.- Storage: HP (MSA, EVA 3PAR and Nimble) and Dell (MD3x series).- International travel to various sites in order to relocate, renew or upgrade infrastructure.- Lead infrastructure projects to implement new procedures, polices and technologies.- Involvement with implementations by 3rd parties, from initial supplier selection, through commercial agreement until final project completion.- Creation and maintenance of all operations policies and procedures.- Planning and execution of yearly DR tests for all existing systems.

- Managing all data centre infrastructure, including servers, switches, routers and backup drives.- Maintaining existing Windows Server 2008/2012 environments and building new production servers.- Gathering client requirements to build on premise or AWS cloud hosted solutions as necessary.- Efficiently deploying environments and web applications using AWS Elastic Beanstalk and maintaining high availability and distributing load using Elastic Load Balancing.- Automate server security changes with use of Powershell scripting.- Operating under and complying with ISO 27001:2013 standard framework, including updating/creating policies.- Planning and management of key projects, including domain and email migration.- Testing of disaster recovery procedure and maintaining surrounding policy documentation.- Managing the service desk, including prioritising tickets and delivering IT support in accordance with SLA.- Providing staff training on data governance and security, as well as delivering IT inductions for new starters.- Software patching and security hardening, including penetration testing conducted with Nessus scanner.- Liaising with key stake holders, up to and including CEO level, to ensure projects are delivered on time.

- Promoted to lead a team of seven engineers, responsible for all IT infrastructure across the business. Supporting 700+ users across 60+ sites.- Developed an IT support team in line with continued business growth. Implemented SLAs and rota schedule.- Project managed, designed, specified and budgeted brand new Head Office IT infrastructure, including servers (Dell R520 / Windows 2012), routers (Cisco/Meraki) and switch gear (HP VLAN configuration). Responsible for housing 200+ staff, including national call centre, logistics / warehouse and all other departments.- Installed, configured and migrated new domain with Windows Server 2012, Hyper-V, WDS and WSUS.- Developed IT strategy to streamline processes and procedures.- Wrote IT security policies and procedures to gain PCI DSS compliancy accreditation.- Managed nationwide store expansion program for IT roll out.- Managed the IT financial budget, including purchasing of all hardware/software, negotiating contracts, liaising with third parties and presenting figures to the CFO and MD.- Performance managed and mentored the team, ensuring sufficient resource levels and capabilities are maintained. Technologies:- Microsoft Windows Server 2012/2008- Hyper-V- SANs- Dell PowerEdge Servers- HP ProCurve Switches- VLANs- Meraki- Symantec Backup Exec 2014- Symantec.cloud Endpoint Protection

- Provided complete IT support to the organisation, approximately 100 users at head office and a further 200 remotely.- Managed the implementation of IT equipment to new showroom openings – grown from 1 to 28 stores.- Implemented asset register for logging of both on and off site IT equipment.- Deployed remote desktop software to assist with problems in satellite locations.- Used Ghost Windows 7 desktop software images to streamline new workstation builds.- Supported Dell servers running Microsoft Server 2003/2008 / Linux and Windows XP/7, Ubuntu and OSX clients. Experience with VMWare and VirtualBox for virtualised environments.- Used Amazon EC2, RDS, S3 technologies in supporting company websites and creating new instances for sites.- Migrated the organisation to a cloud managed Cisco VoIP solution.- Responsible for network infrastructure cabling – installing, testing and terminating Cat5e/Cat6.- Installation and configuration of switches, routers, firewalls, wireless access points and printers.- Creation of new user accounts, including Active Directory, email and VoIP phone logins.

Technologies: Windows Server 2003, Ubuntu, CentOS, VMWare Windows XP/Vista/7; PHP, MySQL/MyAdmin, SVN, Dreamweaver.- Configured, maintained and upgraded a variety of web servers, adding HA/clustered environments.- Implemented new VMWare ESXi hosts and virtual servers running Windows Server 2003 and Ubuntu.- Migration to Windows SBS 2003 Exchange in-house email system, including configuration of Outlook.- Installed new client PCs, joining them to the domain and adding user profiles.- Maintenance of the existing group of websites, including status checking, bug fixing, error logs and backup.- Ensured all web development is W3C standard compliant, with cross browser support.- Used Google Analytics and Google Webmaster Tools to monitor website statistics, performance and optimal SEO.

As an IT Technician, I was responsible for supporting both staff and pupils at the school.My role included desktop and server support, software packaging, infrastructure implementation, hardware and software maintenance upgrades.