Results-driven IT Support Specialist with over 25 years of experience in delivering top-tier technical support and IT solutions across diverse environments. Adept at diagnosing and resolving complex hardware, software, and network issues, with a proven track record of implementing efficient, custom IT solutions. Exceptional communication and customer service skills, coupled with a strong ability to translate technical concepts into user-friendly language. Committed to ensuring the seamless operation of IT systems while enhancing user satisfaction through innovative support strategies.
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Branch Manager (Training)Timpson GroupReading, Gb
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It Support SpecialistDrop Of A Hat Jan 2021 - Dec 2023Port Alfred, Eastern Cape, South AfricaProvided personalised technical support to local businesses and residents, addressing hardware, software, and network issues.Conducted on-site support & remote assistance.Developed tailored solutions for small businesses, improving workflow and productivity.Educated clients on cybersecurity, viruses, malware, phishing, and scammers.Built strong relationships within the community, and relied solely on word-of-mouth.
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It GeneralistFuzio Jan 2022 - Feb 2022Port Alfred, Eastern Cape, South AfricaProvided general PC support, IT advice, and software solutions -
It Support SpecialistThe Pc Guy Store Jan 2015 - Dec 2020Kenton-On-Sea, Eastern Cape, South AfricaAssisted customers in selecting and purchasing computers and accessories.Provided expert technical support for hardware and software issues in-store, on-site, and remotely via phone and remote access.Performed diagnostics and repairs on a diverse range of computer systems in the repair workshop. Developed an application that tracked the processes performed on each system, vastly improving workflow.
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It GeneralistGreaves Photography Cc T/A Foto First Jan 1993 - Dec 2014Grahamstown, Eastern Cape, South AfricaDesigned and implemented an entire IT infrastructure from scratch, including hardware, networking, software, and peripheral devices.Managed and maintained all IT systems, ensuring optimal performance and security across the network.Troubleshot and resolved general computer issues.Developed custom software solutions to streamline business workflows, enhance product offerings, and ensure consistent quality.
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Pc Support OfficerBell Equipment South Africa Jan 1991 - Dec 1998Richards Bay, Kwazulu-Natal, South AfricaProvided technical support to users for hardware and software issues in both the admin building and on the factory floor.Created various custom solutions for various departments. -
Computer Aided Design And ProgrammerBell Equipment Global Jul 1986 - Dec 1989Richards Bay, Kwazulu-Natal, South AfricaPioneered the CAD workstation at Bell Equipment. Created professional spec engineering drawing of parts and assembly of heavy duty vehicles.Created scripts to automate work tasks to improve efficiency and save time.
James Greaves Education Details
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Van Zyl And Prichard (Pty) Ltd - Training Information TechnologistsSoftware Development -
Computer User CouncilComputer Programming/Programmer, General
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Dimension Data Training CentreComputer Software Development
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Self Study90%
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First Year Only -
Ism / Ibm Training CenterComputer Support Specialist
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Ism / Ibm Training CenterComputer Programming, Specific Applications
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Ism / Ibm Training CenterComputer Programming, Specific Applications
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Information Technology User CouncilComputer Programming, Specific Applications
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Information Technology User CouncilComputer Programming
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Productivity Training Centre, SantonComputer Programming, Specific Applications
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Richards Bay Technical CollegeMechanical Engineering
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Empangeni High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about James Greaves
What company does James Greaves work for?
James Greaves works for Timpson Group
What is James Greaves's role at the current company?
James Greaves's current role is Branch Manager (training).
What schools did James Greaves attend?
James Greaves attended Van Zyl And Prichard (Pty) Ltd - Training Information Technologists, Computer User Council, Dimension Data Training Centre, Self Study, Rhodes University, Ism / Ibm Training Center, Ism / Ibm Training Center, Ism / Ibm Training Center, Information Technology User Council, Information Technology User Council, Productivity Training Centre, Santon, Richards Bay Technical College, Empangeni High School.
Who are James Greaves's colleagues?
James Greaves's colleagues are Charlie Wilson, Sean Tydeman, Claire Dixon, Andrew Lang, Dan Lilly, Ben Butler, Oliver Jillings.
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