James Grimsley Email & Phone Number

Brandon, Fl, Us

Louisville, Kentucky, Us

Responsibilities & Recent Key Achievements:- Responsible for developing and implementing the highly successful 2021 and 2022 Digital Health & Analytics strategy.- Currently lead the partnership and collaboration between the Digital Transformation Organization, Enterprise LOBs, multiple IT product teams and Corporate Strategy.- Own and manage prioritization and funding of 200+ initiatives for Humana’s Digital Transformation Office, supporting IT as well as all current enterprise digital platforms and products.- Partner closely with Corporate Strategy to integrate our approach with the Enterprise goals and strategic initiatives.- Developed data focused, fact based methodology used to identify high value, reusable use cases aligned with both the organizations vision and Enterprise strategic objectives.Recent Key Achievements:- The prioritization model I developed was used to identify the current digital portfolio estimated to deliver $1B in 4-Year Business Value for Humana business teams.- The model was tested in 2021 and fully implemented in 2022. Used as the foundation for defining 2022 Strategic Initiatives.- Leveraging my relationships and respected collaboration approach, received 100% Enterprise adoption.

Louisville, Kentucky, Us

Responsibilities & Key Achievements:- Led a team of 4 Experience & Transformation Professionals and 4 Portfolio/Change Managers focused on executing the Digital Health & Analytics Product strategy, Platform adoption & data strategy and high value, strategic programs.- Effectively managed the team responsible for delivering large scale change initiatives for the organization.- Successfully led development of the digital teams first change strategy focused on building trust with Enterprise Business Segments in support of Humana’s new cloud based platform and product strategy. - Co-led the digital teams transition to utilizing the Agile software development process, transforming the way the digital team developed the Enterprise Platforms, implemented new analytical models, etc.Key Achievements:- Successfully managed development and implementation of Humana’s first Self Service Analytics Platform and suite of products. Fully deployed in February 2021 and now has over 10,000 users with 100% data scientist adoption.- Transformed the digital team to a customer first organization by implementing multiple processes focused on gathering customer experience data and collecting both internal and external voice of the customer.- Developed and Implemented the Digital Health teams first Change Framework and Playbook:- The Strategy and Playbook transformed the way the organization supported the business.- Playbook continues to be used to guide Change Leadership for the Organization.- Framework has been used as a best practice with the Enterprise Change Team.

Louisville, Kentucky, Us

Responsibilities & Key Achievements:- Effectively led a team of 4 Portfolio Managers focused on cross-functional design & execution of strategic programs.- Worked closely with each Sr. Leader across the organization to design & implement an end-to-end Portfolio Strategy, Demand Management process, and cross-functional measurement & reporting scorecard for the organization.- Managed initiative intake and resources for a 150+ initiative portfolio supported by 300+ technical resources.- Designed, implemented and maintained the Consumer Experience Scorecard used to understand and measure work across 8+ large organizations. Results used to drive strategy and presented to Executive Leadership weekly. Key Achievements:- Responsible for saving the life of a Humana member with CHF. The program and application I built to remotely manage devices in members homes was recognized for saving a members life during a daily care CHF call.- Consumer Group Scorecard (Star Award Recipient in 2019): End to End Scorecard used by the leadership team to manage business priorities, identify key initiatives and report out on cross-functional results each week.

Louisville, Kentucky, Us

- Designed, Developed and Led Innovative Projects and Products for Humana’s Health Innovation department. - Responsible for delivering innovative ideas that helped Humana move from a Health Insurance company to a Health Care Management Company, leading the industry in driving Health Care change. - Led the IT Project management for two of the departments largest IT applications supporting daily care our members homes via remote device and digital management of our members health.- Worked closely with the Humana C Suite and CEO monthly to create funding, support and deliver regular updates on progress as the portfolio of work evolved.Key Achievements:- Successfully moved the IT department from Waterfall to Agile methodology: - Led the first agile initiative for the Innovation team in support of the Remote Management initiative which in turn successfully created a collaborative culture between Innovation, IT and the Business.- Responsible for reporting achievements and progress directly to the CEO:- Asked to lead all progress reporting and keep the Leadership Team and CEO updated directly each month in order to continue driving the success of the Innovation strategy and portfolio.

Charlotte, Nc, Us

Responsibilities & Key Achievements:- Developed collaborative desktop and mobile solutions that integrate products, customer experience and channels. Examples include: Video Conferencing, ATMs and Banking Center Servicing Platforms.- Defined, developed and improved technology and processes in which Customers and Associates interact with Bank of America across high profile channels (Banking Centers, ATMs, Mobile, Online and Video)- Worked directly with partners across Bank of America to integrate business strategy and technical designs into end-to-end strategic solutions across multiple channels (Banking Center, ATM, Mobile, Video, etc.)Key Achievements:-Remote Video Specialist Channel Leader (since inception in 2009):- 2012 - 2016: Solution delivered the highest customer experience scores ever achieved for the organization and increased revenue by 56% to $29M in 2015 & 2016 for the channel via new interactive experiences.- 2016: Awarded 8 US Patents as an inventor on multiple new video solutions.- Bank of America’s Next Generation ATM Product Owner: - 2014: Identified customer experience, new components, security upgrades and user authentication. Led the product team which designed and delivered current solutions.- 2014-2015: Designed highly secure, feature rich, “future proof” Next Generation ATMs, developing 22 different models across 2 vendors to meet the needs of the channel. Awarded 6 US Patents.

Charlotte, Nc, Us

Responsibilities & Key Achievements:- Research, Development and Innovation SVP supporting the Customer Facing Experience Channels.Cultivated new technology and process solutions supporting multiple channels. - Led a multi-layered team of 30 associates including 6 direct reports who managed strategic programs, led adoption in front end customer channels, developed use cases and measured results across all channels.Key Achievements:- Flagship branch design partner responsible for design and implementation of all technology capabilities within two flagship banking centers in New York, delivering a completely new banking center customer experience.- Designs continue to be used as the baseline for all current Banking Centers.Final technology design elements included video conferencing, tablets, new ATMs, redesigned marketing and a completely transformed operating model for all roles in the center.

Charlotte, Nc, Us

Responsible for managing large, high profile initiatives within the Banking Center and Contact Center channels.- Delivered Projects through the multiple project life cycles. Managed teams, vendors and technology as required.Key Achievements:- Delivered a new sales and service platform used in all Banking Centers across the enterprise. Platform continues as the primary platform used in Banking Centers and has since been expanded to all Contact Centers.- Initiatives delivered on time (3+ years) and on budget ($15+M).

Charlotte, Nc, Us

Worked closely with Business Partners across Lines of Business to define strategies for technical solutions.Defined business and technical requirements and developed functional designs based on the analysis of business needs, objectives and existing systems infrastructure.

Us

This company is owned and managed by my wife (Christina Grimsley). My participation in this company is that of a Stakeholder. I do not actively work for In Motion Video Productions.Video Production company providing Multimedia Solutions and Video Production services to Large Corporation, Small Business and Personal clients. Services include commercial production, training, associate development, seminar production/filming, website multimedia, and streaming video.