Maintain subject matter expertise in SchoolFront, our School District Enterprise Resource Planning (ERP) platform.I build the required relationships with our clients and stakeholders and translate their business needs into a backlog of properly documented user stories with acceptance criteria.I'm responsible for the investigative work required to properly document new functionality and requirements within Azure DevOps. I ensured our backlog has two or more sprints worth of work ready to go at all times. I work closely with the support team to ensure all reported defects are properly documented and prioritized within our backlog.

Product Owner for the Company’s Enterprise Reporting Data Warehouse and Operational Reports. Developed and grew the business relationships vital to the success of these products. Translated product roadmap features into epics and user stories that my three scrum teams could execute on in a predictable manner. Managed our requirements backlog. Prioritized accordingly in order to meet schedule and changing business requirements. Utilized Jira and Confluence to manage our backlog and requirements documentation.

Responsible for the delivery of Salesforce Sales Cloud, Service Cloud, Marketing Cloud and Einstein consulting and development projects company-wide using Agile / Scrum methodologies. Owned the definition, execution and iteration of the delivery processes based on industry best practices, in-the-wild usage, observations, and results achieved.Responsible for sprint and release planning, project scheduling, quality, features planned vs delivered, capacity planning and the budgets of 30+ projects company-wide. Used a highly customized version of Salesforce Service and Sales Cloud to track all inbound, in progress, and post deployment support work.Ensured that the delivery processes measured meaningful metrics for staff utilization, efficiency, and effectiveness with minimal overhead. I used Salesforce Report Builder to build the reports and dashboards and burndown charts that monitored our staff and project performance company wide.Trained the delivery teams on Agile and Scrum best practices, monitored the adoption progress, evangelized and coached when needed, and iterated changes when necessary. Managed a 3 person Project Management practice.

Product Owner for a suite of Printer Management software tools. My products improved the serviceability of our equipment, accuracy of our billing and reduced the cost of owning a “managed” printer for 1000’s of our customers. They were critical to Xerox’s bottom line and generated millions of dollars of revenue yearly.Managed a 5-person System Engineering Team that was responsible for the investigative work and deep learning required for detailed requirements, quality conditions of acceptance, integration test planning and feature validation. We used Team Foundation Services for requirements tracking.Developed and grew the business relationships vital to the success of my products and was the voice of the customer for 5 on and offshore Scrum TeamsOwned the backlog and release planning for my products and as owner it was my responsibility for ensuring features were validated with the business stakeholders regularly and the feature backlogs reprioritized as needed to meet schedule, budget and changing/new business requirements. Accountable for technical documentation, training, and ongoing support across all my products.

Responsible for the investigative work that determines requirements and specifies effective business processes through improvements in information systems, data management, practices, procedures and equipment.Responsible for the detailed specification and modeling of recommended solutions using resources, standards, methods and tools as required.Create and maintain links between counterparts within both software engineering and service delivery functions and play a full part in bringing systems to implementation as detailed by organization policies and enterprise architecture.Manage multiple projects as requirements move from conception –> implementation for both automated and non-automated components of new or changed processes.Responsible for the validation and sign-off (what is “done”) of new features within the development process.Support User Acceptance Testing & Pilot process which includes technical documentation and training required to test the solution and business process changes.

Product Owner for the Print Management Tools used in our reseller services business. The tools and services allowed our channel partners to manage printer fleet health, order supplies and automate meter collection for their managed print customers. My products were installed at 1000's of sites around the world and managed millions of devices for Xerox and our channel partners.Responsible for capturing requirements and translating them into small measurable tasks that my development team could execute on in a predictable manner. Managed a group of 7 developers using the Agile / Scrum software development methodology.Monitored the software development and delivery process to ensure a quality release that met the needs of our customers.

Delivered a Business Intelligence and Reporting platform suite used by our service business to provide analytical and static reporting to a host of internal and external customers.Delivered a self-serve solution based on Microsoft SQL Server 2008 R2/ Office / SharePoint in addition to a series of canned dashboards and reports for our legacy less technical users.Responsible for capturing requirements and translating them into small measurable tasks that my development team could execute on in a predictable manner.Managed a group of 10 developers using the Agile / Scrum software development methodology.Monitored the software development process (Scrum), and validated completed software to ensure a quality release that met the needs of our customers.

Responsible for the architecture and deployment of key Xerox back office initiatives: Xerox Office Services (XOS) and Document Links Services Platform (XDLSP). Both were significant upgrades (both process & technology) to the existing cloud based managed services business (helpdesk, asset management, service, supplies, reporting and billing) at Xerox involving 1000’s of contracts and millions of dollars of revenue.Designed the global helpdesk and asset management systems for the above initiatives. Designed the field support infrastructure and account setup tracking systems for the deployment.Responsible for evangelizing our technology and training the field. Developed and delivered hours of course material for all aspects of the business from trainers to back-office technicians. Effective communicator with large groups and a highly effective trainer as indicated by a high percent successful completion of all my coursework.Helped design features in the software based on deployment feedback from the field. Worked with Developers to ensure that technical solutions maped effectively to real world business problems.

Responsible for architecting output management office solutions (printing, faxing, scanning, supplies, helpdesk, and asset management services) for large enterprise customers.Involved in every aspect of the sales cycle from pre-sales to deployment including pricing, man-power estimation, deployment planning, and operations staff training.Worked extensively with operations and sales teams to design and deploy state of the art output management solutions using Xerox and third party technologies.Designed cost effective and deployable solutions that were profitable to Xerox, saved money, and /or improved productivity for our customers.

Wealth CFO is a small financial management firm startup. I was hired to design, implement and manage the company's IT infrastructure. I set company policy in all technology areas.Responsible for all server management (File/Print, IIS, SQL, DHCP, RRAS, DNS, Exchange, WINS), backup strategies, remote access (VPN), and pilot projects.Responsible for all PC and application helpdesk support.Manage the company network and Internet router / firewall. Setup and manage remote office and / or user VPN connectivity to the network.Head of operations: Implemented and managed the company's Portfolio Management System.I provided technical assistance to our customers including over the phone and on site setup and PC support.Webmaster: Responsible for the company's Internet and Intranet sites.

Managed a 7-person desktop and server support team responsible for a multi-site (750+ user) Unix and Windows engineering network. Responsible for all network hardware purchases, upgrades and installations projects. Successfully managed numerous large infrastructure projects.Responsible for file, mail, and database server management, backup, remote access, and pilot projects at multiple locations across the country. Maintained a support documentation and a online file library / FAQ portal. Responsible for the design, implementation, and support of a multi-site Microsoft Exchange mail system, network firewall, switches, and remote access network equipment for our entire division.

Member of a 4-person team responsible for a 200+ user (UNIX, Windows) engineering network.Designed, developed, and managed a high technology Systems Integration Lab. The purpose of this lab was to emulate a fortune 1000 office environment for network system and integration testing of Xerox products.Managed a small team of Engineers, Consultants, and Technicians. I was responsible for all testing in the lab.Responsible for creating test plans, managing problem reports, fix verification, and regression testing.Developed network configuration manuals for our products.

Responsible for designing and developing interactive graphical user interface (GUI) software for features of the DocuTech Production Publisher's Diagnostic user interface.Responsible for developing system level network diagnostic manuals for the DocuTech Production Publisher printing system for 2nd and 3rd level Xerox support.Developed and maintained detailed test plans and released software fix files consistent with the application software release plan.