PC technical technician. PC tuneups, modem troubleshootinggeneral PC troubleshooting for Business and Customers of Frontier.

Resolvetechnical problems with proactive customer services. Facilitate customer and teammeetings. Provide business analysis for capital purchases.

Resolve technical problems with proactive customer services. Facilitate customer and team meetings. Provide business analysis for capital purchases.

Resolve technical problems with proactive customer services. Facilitate customer and team meetings. Provide business analysis for capital purchases.

Managed state-of-the-art global information systems and infrastructure for Hewlett-Packard (HP) and various business units of Eastman Kodak. Directed problem resolutioninitiatives for customer service operations. Strong background in improving efficienciesand finding ways to cut costs. Project managed budgets up to $2M and directed teams up to12.Managed problem resolution for HP customers, avoiding downtime and improving relations.Developed automation process for Eastman… Show more Managed state-of-the-art global information systems and infrastructure for Hewlett-Packard (HP) and various business units of Eastman Kodak. Directed problem resolutioninitiatives for customer service operations. Strong background in improving efficienciesand finding ways to cut costs. Project managed budgets up to $2M and directed teams up to12.Managed problem resolution for HP customers, avoiding downtime and improving relations.Developed automation process for Eastman Kodak, saving $300K per year.Successfully trained new HP employee on new operating system, cutting development time50%.Created cross-functional troubleshooting team, solving third party software compatibilityissue.Designed and implemented in-house disaster recovery solution for Eastman Kodak, saving$100K.Special Skills: Troubleshooting to resolve systems problems. Directing complex technologyand process improvements in demanding environments. Recruiting and managing high-performance teams. Leading multiple projects for global applications. Communicatingeffectively with staff, internal/external customers and vendors.Certificates, Crash Dump Analysis and Performance Management for Operating Systems;Internals and Data Structures Open VMS 7.x; Solaris and HP-UX \ Show less

Assisted customer withadvice on industry standard technical problems. Managed customer accounts on technicalbasis. Analyzed/advised on technical problems. Eastman Kodak, $10.2B provider of imaging technology services to photographic and graphiccommunications markets.

Assisted customer with advice on industry standard technical problems. Managed customer accounts on technical basis. Analyzed/advised on technical problems. Eastman Kodak, $10.2B provider of imaging technology services to photographic and graphic communications markets.

Assisted customer with advice on industry standard technical problems. Managed customer accounts on technical basis. Analyzed/advised on technical problems. Eastman Kodak, $10.2B provider of imaging technology services to photographic and graphic communications markets.

System manager/administrator for HP-UX, VMS and Sun/Solaris

Administeredand integrated different computer systems, including OpenVMS, HP-UX and Sun Solaris. Wroteprocedures to automate processes. Earlier: System Administrator, Copy Products Group. Managed DBMS on MRP system with 4-node cluster. Administrator, Facilities Group. Installed and upgraded systems. Also

Administered and integrated different computer systems, including OpenVMS, HP-UX and Sun Solaris. Wrote procedures to automate processes. Earlier: System Administrator, Copy Products Group. Managed DBMS on MRP system with 4-node cluster. Administrator, Facilities Group. Installed and upgraded systems. Also Assistant Buyer and Manufacturing Specialist.

Personal Action Specialist. Performed notifications to POW/MIA families, also assigned officers to notify next of kin.