A Servant Leader who has served his community and constituents as a former State Representative, Non-Profit Leader and Hospitality Executive with over 30 years of extensive operational leadership experience in Las Vegas. James thrives in high demand environments with a laser focus on creating and executing the ultimate guest/team member experience. He is a dynamic communicator with a passion and determination to lead with the heart, while achieving maximum profitability and growth. James is firm believer that hospitalities success is truly based on a modern day version of the Service Profit Chain model.James has spent his entire career, since he was 15 years old, working in the hospitality industry when he open a new Marriott hotel in his hometown, as a dishwasher. He spent his years in school moving his way up learning all the different positions. He is very grateful that he can always look back and know what it felt like to be in the shoes of his team members and it never allows him to forget to thank and appreciate the hard work of every member of his teams. Through his hard work and determination, James worked his way up the ranks and developed his leadership skills. He is grateful for the opportunity to have be mentored by some incredible leaders throughout his career, and he feels a passion to do the same, pay it forward.James is a proud original member of the Lion’s Roar Toastmasters honing his public speaking and communication skills. He has had the distinct honor to be recognized several times by his leadership for his dedication and loyalty. He was awarded MGM Resorts Employee Volunteer of the Year Award, he was the very first recipient of the J Terrance Lanni Service Excellence Award, the companies highest honor and Awarded a Certificate of Appreciation for my servant leadership to my community and company from the Nevada State Adjunct General of the National Guard in 2022. In 2012, James was elected as the first State Assemblyman for the new District 35. He had the honor to serve and assist his constituents with many needs and pass some critical legislation. Serving on non-profit boards has also been a passion for James. He has served in many leadership roles such as President of The Southern Nevada Association of Pride, Inc, Founding member of the Human Rights Campaign Las Vegas Chapter, President of Community Counseling Center of Southern NV and in advisor roles to the Gay and Lesbian Center of Southern NV. In 2009, James was awarded the President of the United States Volunteer Award.James is Hospitality to the core.
Hilton Garden Inn Henderson
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General ManagerHilton Garden Inn HendersonLas Vegas, Nv, Us
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Vice President Of Transitions & Quality ControlOne Source Housekeeping Solution Apr 2024 - PresentUnited StatesResponsible for transitioning all new Housekeeping Turkey accounts from start to finish. Ensure that all accounts are exceeding quality standards through comprehensive training, follow-up and accountability. Preparing each property for Brand Standard Audits.
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Director Of OperationsCaesars Palace Las Vegas Hotel & Casino Oct 2023 - Feb 2024United StatesDirected day-to-day operations of Housekeeping, EVS, and Wardrobe departments of 4000 room resort through multiple first time major events. Events including Formula, 1, NHL, Stanley Cup Championship Series, and Superbowl LVIII. Also, including other major holiday, such as Thanksgiving, Christmas, New Year’s, and Chinese New Year. Managed installation of a 450-room renovation of the Colosseum tower -
Director Of OperationsThe Signature At Mgm Grand Jan 2023 - Jun 2023Las Vegas, Nevada, United StatesResponsible for the overall strategy execution and operation for all hotel departments, including: Front Desk, Concierge, Bell Desk, Valet, Parking, Housekeeping, Environmental Services, Uniforms, and Residential Services. Oversee and manage all owner relations of the 1728 independently owned units. Handling all concerns, complaints, needs, changes of ownership, as well as coordinate with the legal division on a daily basis to ensure compliance with all CC&R’s, County and state regulations.
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Director Of Hotel OperationsNew York Hotel & Casino Llc May 2020 - Jan 2023Las Vegas, Nevada, United StatesResponsible for the overall strategy execution and operation for all hotel departments, including: Front Desk, Concierge, VIP, Lounge, Business Center, Bell Desk, Valet, Parking, Housekeeping, Environmental Services, Uniforms, Pool, Salon & Spa -
Vice President Of Hotel OperationsExcalibur Hotel & Casino Jul 2019 - May 2020Las Vegas, Nevada, United StatesResponsible for the overall strategy execution and operation for all hotel departments, including: Front Desk, Concierge, VIP, Lounge, Business Center, Bell Desk, Valet, Parking, Housekeeping, Environmental Services, Uniforms, Pool, & Spa. -
Director Of Hotel OperationsNew York Hotel & Casino Llc Feb 2001 - Jul 2019Las Vegas, Nevada, United StatesResponsible for the day today operation for all hotel departments, including: Front Desk, Concierge, VIP, Lounge, business center, Bell Desk, Valet, Parking, Housekeeping, environmental services, uniforms, pool, spa, salon. -
Nevada State Assemblyman District 35Nevada State Legisalture Nov 2012 - Nov 2014Las Vegas, Nevada, United StatesHad the honor to be elected as the new district 35‘s first representative in the Southwest Valley in Las Vegas. Served a two-year term where I was able to successfully get two major, bridges funded and constructed, two traffic lights approved & installed at deadly intersections, improvements to school zones in my district, as well as many additional resources for the constituents I served. Earned the distinction of being named one of the sessions top freshman legislators.
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Hotel ManagerMgm Grand Hotel & Casino Las Vegas Jul 1993 - Feb 2001Las Vegas, Nevada, United StatesHad the privilege to be a part of the pre-opening team for the worlds largest Hotel and Casino. Once the property opened, I served in various roles: including Front Desk, Housekeeping, theme, park management, ultimately becoming the hotel manager for several years before transferring to the New, York, New, York, Hotel Casino, when that became an MGM property.
James Healey Education Details
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Hospitality Administration/Management
Frequently Asked Questions about James Healey
What company does James Healey work for?
James Healey works for Hilton Garden Inn Henderson
What is James Healey's role at the current company?
James Healey's current role is General Manager.
What schools did James Healey attend?
James Healey attended University Of Nevada-Las Vegas.
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