James Hendrix Email & Phone Number

Longwood, Fl, Us

Orlando, Fl, Us

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. Founded in 1992, North Highland is an employee-owned firm – regularly named one of the best places to work – with more than 5,000 consultants worldwide and 65+ offices around the globe.Marriott Vacations Worldwide is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.Product Owner● Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions● Leading ongoing reviews of business processes and developing optimization strategies● Eliciting and documenting business requirements and performing requirements analysis● Ensuring solutions meet business needs and requirements

Ciber is a global IT consulting company with some 5,500 employees and offices across North America, Europe, and Asia/Pacific.Disney Parks, Experiences and Products (DPEP) is one of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime.Project Manager● Coordinated the rapid discovery, analysis, provisioning, and deployment of 100+ applications for migration to cloud infrastructure● Worked with application support teams and business app owners to design migration prescription for Amazon Web Services/Microsoft Azure cloud infrastructure platforms● Improved processes, business intelligence and program management using new and existing tools

Lake Mary, Fl, Us

CuraScript SD (specialty distribution) is a nationwide provider of pharmaceuticals and third-party logistics offering refrigerated, biologic, infusion, injection, controlled substance, and rare-disease products for physician practices, clinics, surgery centers, hospitals, and other healthcare providers. CuraScript SD is a subsidiary of Express Scripts, a Cigna company.The Principal Product Owner works with business leadership to identify valued business improvements and then prioritizes and executes them by leveraging agile software development teams.● Converted from consultant to CSD/ESI full-time employee as essential part of agile transformation● Directed project pipeline and delivery team for design, development, testing, and deployment of projects valued at $1 million annually● Directed three business product domains: - Financial Accounting - Revenue Management - Data Governance & Analytics● Created and facilitated product owner community of practice during enterprise agile transformation, providing thought leadership, training, and issue resolution and support for product owners● Supported JIRA (agile project management tool) practices and standards, contributed to communities of interest, and developed department-wide business intelligence reports, queries, and dashboards● Acted as vendor relationship manager for software application service providers● Implemented technology projects including online credit card processing, credit card tokenization, online payments system scheduled payments, and controlled substance online systems (CSOS) order processing and reporting

Lake Mary, Fl, Us

The Business Analyst Program Lead improves the Analysis team practice as a core contributor to the BA Center of Excellence and performs initial project scoping analysis work as part of project definition, evaluation, and estimation. This latter work involves elements of enterprise analysis that contribute both to the Business Architecture team and the Business Analysis team knowledge landscapes.● Performed maturity model assessment and plan to increase business analysis team maturity● Implemented standards for team usage of BPMN (Business Process Model and Notation)● Increased quality of team deliverables by implementing artifact standards, deliverable reviews, and coaching and counseling of analysts● Developed and delivered training and implemented department standards for JAD (Joint Application Design) session approach to requirements elicitation● Performed project feasibility analysis and developed scope documents for proposed IT projects

The Senior Business Analyst supports global technology projects by eliciting requirements, engaging with the business and technology teams, and ensuring overall project goal success.● Conducted extensive enterprise analysis along the Sales & Marketing division across the business, technology, and infrastructure levels as part of a multi-year long-term planning and modernization effort● Planned, coordinated, and executed the modernization and replacement of the central reservation system for WDPR as a program-level business analyst on 100-person project team over the course of 2.5 years using agile execution methodology● Designed and implemented project processes, coordinated team interactions, procured and reported project execution metrics and activities, and supported and participated in technical sessions and project management systems● Managed risk assessment and tracking, conducted issue monitoring and resolution activities, managed team and project execution cycles, and reinforced agile and lean approaches to overall project and individual team activities

Sunrise, Florida, Us

e-Builder exists to enable repeat builders to improve capital project execution, making construction faster, less expensive and more reliable--thus freeing up time and energy for society's higher priorities.● Designed and implemented Program Management Information System, e-Builder Enterprise, with involvement in all phases of project planning from pre-sales to post-implementation support● Analyzed client business processes and requirements and developed corresponding process and structured data flows for common construction processes and program-specific workflows● Created implementation deliverables including meeting minutes, requirements documents, status reports, solutions documents, business process maps, data modeling maps, data integration specifications, training documentation, and change management specifications

London, Gb

Oxford Computer Group (OCG) is an IT service company that specializes in Identity and Security with a particular focus on Identity and Access Management (IAM) and Information Protection. With 600+ enterprise projects completed and more than 6000 people trained on Microsoft IAM technologies we have a wealth of expertise, solution components and training courses to offer. Operating from offices in the US, UK, Benelux, Germany, Austria and Switzerland, OCG is a Microsoft Gold Partner with Identity and Security Solutions and Learning Solutions competencies, and is a frequent award-winner.Project Manager● Brought in to ensure timely delivery of client engagement● Analyzed root cause of delays to find client-side resource contention with a larger IT initiative; converted into opportunity to merge projects, gain executive sponsorship, and extend engagement● Instituted regular status reporting, assigned ownership to flagging tasks, reset expectations with client and managed details to ensure timely delivery to meet original statement of work

Miami, Florida, Us

Specialty pharmaceutical company engaged in the research, development, manufacture, marketing and sale of prescription pharmaceutical products.Business Analyst/Compliance Documentation/Service Desk Manager● Managed eight service desk analysts, including three analysts working in satellite offices in Empire State Building, New York City and Carlsbad, California● Performed technical analysis of Active Directory (AD) content and designed Microsoft Forefront Identity Manager (FIM) field mappings in line with business needs, including Excel reports highlighting problematic areas for remediation and recommended steps● Performed technical analysis and developed Visual Basic for Applications (VBA) code to resolve corrective and preventative action (CAPA) for Good Manufacturing Practice (GMP) forms● Acted as internal consultant to the network engineering team by providing root-cause analysis and corrective design recommendations● Administered Numara Track-It! ticketing system and developed reports to track and trend analyst performance● Developed plan to improve Service Desk delivery and align processes with ITIL model● Increased quality and customer satisfaction, as evidenced by customer satisfaction surveys, by reinforcing customer communication protocols and ticket handling time

Miami, Florida, Us

The Compliance Documentation Specialist creates and processes Title 21 CFR Part 11 documents for IT projects that support enterprise development. Responsibilities include working with systems engineers, intra- and inter-departmental compliance agents and project managers to file compliance documentation in parallel with projects schedules.

Deerfield Beach, Florida, Us

The Documentation Specialist works with the process and solution architects in the project management office in implementing company projects. Our goal in this project was to develop a comprehensive findings and project proposal document, including technical and process documentation, business requirements, and proposed future state architecture and business processes for JM Family serving Southeast Toyota, the world's largest franchised distributor of Toyota vehicles.● Developed functional requirements and process documentation for a business process reengineering (BPR) engagement● Combined implementation documentation into a consolidated deliverable using information mapping techniques with custom FrameMaker templates, table of contents, section headings, glossary, and index

Miami, Florida, Us

The Analyst supports the IT department in implementing company projects by analyzing data systems and business processes, creating technical documentation including business requirements documents, test scripts and process flows, and making technical recommendations to ensure project success.● Analyzed current-state business manufacturing processes and human performance criteria to design future-state process and data models for implementation of electronic manufacturing execution system (MES) and transition from paper compliance to electronic batch record system (EBRS)● Developed and gained quality approval of FDA Title 21 CFR Part 11-compliant test scripts● Maintained traceability matrix for test scripts and functional requirements

Boca Raton, Florida, Us

The Training Consultant improves business process with regard to training and delivers training instruction.● Elicited store register use cases, developed business process maps, performed gap analysis with current state, developed organizational change plan and training materials● Delivered technical instruction for new point-of-sale (POS) solution to managers and in-store trainers at regional locations throughout the United States

Washington, Dc, Us

Office of the Global AIDS Coordinator (OGAC)The Training Consultant improves business process with regard to training and delivers training instruction. The Courseware Developer uses instructional systems design methodologies to create effective training content for students, and applies best practices for technical training development.● Designed and developed instructor-led and eLearning courseware for international multitier database tracking AIDS, malaria and other pandemic treatment, prevention and related funding, program results, staffing and matriculation● Developed interactive computer-based simulations using Adobe Captivate and Camtasia for training facilities with limited or no network access● Developed scenario-based assessments to measure the success of design objectives● Developed level-one surveys to track training delivery environment quality and learner feedback● Presented remote synchronous training to international communities, primarily African nations with limited or no Internet connectivity

Fort Lauderdale, Fl, Us

The Courseware Developer uses instructional systems design methodologies to create effective training content for students and is eager to learn and apply best practices for technical training development. The developer participates in the planning, design, development, QA and release of eLearning, including level-two assessments, instructor-led training and related enablement, preparation and classroom guides.● Developed and delivered executive briefings on emerging products for high-profile customers resulting in 3000+ license purchases● Authored courseware for teaching consultants how to write proposals for network infrastructure implementations, including pre-proposals● Authored courseware for sales professionals on sales methodology and practice, including tactical and strategic selling, gaining executive sponsorship, leveraging championship, and calculating TCO and ROI● Developed an Excel-and-web-based, real-time scheduling and reporting system for corporate events training program, resulting in substantial revenue savings ($40,000+ per event) and improved customer satisfaction● Managed corporate events training program for specialized classes (usually considered a technical preview to garner sales interest) at large international conferences● Developed and instituted international instructor benefits program to improve courseware delivery and instructor satisfaction worldwide● Designed, developed and managed courseware projects for products still in development stages and ensured courseware releases were concurrent with product releases

Us

The Director of Training plans, coordinates and directs personnel training and staff development programs for the entire company.● Chosen as the project manager in launching new accounts and projects with BellSouth Internet Services, Best Buy, Geek Squad, Comcast, AT&T Broadband, and Gateway accounts● Acted as assistant vendor relationship manager for Comcast, BellSouth Internet Services, Best Buy, AT&T Broadband accounts● Designed training curricula for MediaOne, Road Runner High Speed Online, Hughes Network Systems (DirecTV, DirecPC), Comcast, Best Buy, Geek Squad, Sprint, Gateway accounts● Delivered various forms of training to over 1000 employees each month within company and vendor service-level agreements● Improved overall customer satisfaction by 17% and quality assurance scores by 9% through recursive training initiatives● Planned, coordinated and implemented training program for new call center location in Shreveport, LA