James Hill Email & Phone Number

Birmingham, United Kingdom

- Supervising the daily running of a busy administration team- Writing departmental product knowledge training manuals- Creating and delivering training sessions across the department- Coaching team members to aid them in their career development- Leading activity within the department to generate a culture of continuous improvement- Developing new procedures and reviewing existing processes to improve efficiency- Negotiating with insurers and clients to ensure a win-win… Show more - Supervising the daily running of a busy administration team- Writing departmental product knowledge training manuals- Creating and delivering training sessions across the department- Coaching team members to aid them in their career development- Leading activity within the department to generate a culture of continuous improvement- Developing new procedures and reviewing existing processes to improve efficiency- Negotiating with insurers and clients to ensure a win-win outcome Show less

Birmingham, United Kingdom

- Scheduling training workshops- Booking external training courses- Negotiating with providers to obtain the most competitive prices- Collating MI data and generating departmental reports- Organising training materials for workshops.- Writing training workbooks- Delivering classroom based training for the GI department

- Supervising the daily running of a busy administration team- Negotiating with providers and clients to ensure a favourable outcome- Monitoring sales calls and providing feedback to Client Managers- Dealing with customer complaints- Providing on the job coaching to new staff- Collating and producing MI for presentation to the management team- Assessing and developing new procedures to improve productivity

- Managing a busy renewals team- Liaising with insurers to negotiate renewal premiums- Providing on the job coaching for new staff- Providing feedback to team members- Dealing with customer complaints