-Designed, coded, and updated 100+ degree audits across seven colleges and schools.-Conducted inquiry sessions and coordinated testing with academic contacts to ensure accurate interpretation of curriculum and policies for audit encoding.-Developed process for maintaining accuracy of course attributes of general education courses within SIS and updating course lists with degree audit system. -Created and maintained documentation and training materials for degree audit staff, faculty/staff, and administrators.-Provided timely and solutions-focused helpdesk support via ServiceNow to resolve degree audit issues and process advanced exceptions for academic departments.

Promoted to lead expansion and management of advising unit for Program in Exploratory Studies (PES), a new academic division of 2000+ first year students exploring academic options across campus. • Hired, onboarded, and trained new staff to produce high performing team of 7 advisors and 2 advising supervisors within 6-month time frame. 3 were nominated as Outstanding New Advisor with 2 winning for 2019 and 2020. • Cultivated continuous learning environment for my team to ensure consistently excellent service. • Served as escalation point for all elevated advising issues, employed high touch, white glove approach to reach resolutions. • Collaborated with admissions on recruitment initiatives and activities to promote PES. Led to 17% growth in enrollment resulting in $5.1MM in additional tuition revenue. • Bolstered team morale and minimized staff attrition by successfully pivoting standard operating procedures and key performance indicators to transition service delivery to fully remote for 17 months. Increased student advising engagement by 19% during remote operations time frame. • Streamlined quality control processes through monthly monitoring of 650+ advising interactions.• Partnered with external stakeholders to create advisor outcomes related to 1st and 2nd semester appointments for 6700 first year students across all undergraduate programs.• Designed and launched customer satisfaction survey in Qualtrics. Yielded 400 responses in first three months and 95% aggregate customer satisfaction rating. • Partnered with CRM staff on customization of automated check-in feature in Salesforce student success CRM. Implementation led to 80% increase in student traffic over first year.

Recruited to join and launch a new advising start-up unit created to promote student success and increase retention of historically at-risk student population. Orchestrated operational and program management for unit until funding for dedicated staff became available.• Communicated academic policies and requirements for 100+ undergraduate majors, minors, and certificate programs to students and their families. • Liaised with 50+ external partners to foster student success, resulted in highest ever 2nd year retention rate and 4-year graduate rate for this at-risk student population..• Constructed a comprehensive, self-paced learning module completed by 93% of new students to further enhance their onboarding experience. • Aggregated, compiled, and cleansed data points from multiple sources related to academic performance of 2500+ UEAC students; generated key metric summaries for unit to inform intervention strategies for students at risk of not being retained.• Collaborated with student success colleagues and CRM staff to build/scale staff initiated alert system to track non-academic behaviors/activities that may inhibit student success. More than 800 alerts were entered in the first year after launch. System was expanded for use to 30+ departments.

Hired as inaugural director to guide 500+ annual students pursuing transfer admission to College of Engineering and Applied Science (CEAS). Created and refined all processes, policies, and procedures associated with program administration. • Analyzed student performance (in-progress and final) for over 30 engineering courses each semester; developed interventions leading to 20% reduction of participants encountering academic difficulty.• Negotiated with CEAS leadership and admissions to balance program enrollment and student persistence resulting in 2% YOY increase in retention.• Designed and launched accelerated transfer option for eligible students doubling the transfer admission success rate.• Planned and coordinated annual engineering opportunities fair for 700+ students. • Managed program budget of $10,000.

Coached and mentored first year students through decision-making processes, academic and career planning, campus/community resource connection and utilization. Initially advised undeclared student population; grew to include all first year Arts and Sciences students (40+ majors) with launch of dedicated first year advising division.• Created self-paced course on class registration and degree planning that was successfully completed by more than 2200+ first year students. • Selected by AAC executive director to serve on first year advising implementation committee; collaborated on hiring and onboarding of eight new first-year advisors.

• Provided individual consultation to students and alumni regarding career development issues.• Assessed the career education needs of students and alumni and planned, developed, and conducted workshops, seminars, and training programs to meet those needs.• Supervised one professional staff member and the management of the Career Resource Room.• Responsible for recruitment, training, and supervision of five Career Ambassadors (peer advisors).• Conducted interactive business dining etiquette seminars for students, faculty, and other members of the GW community.