James Green Email & Phone Number

I am an accomplished leader in Customer Success and Support with over 8 years of experience in B2B SaaS organizations, demonstrating a history of orchestrating exceptional customer experiences and driving significant growth and retention. With over 6 years of leadership experience, I excel as a results-oriented leader, consistently surpassing performance targets. I am proficient in implementing customer experience strategies, leading remote teams, optimizing processes, and maximizing customer satisfaction.

Listed skills include Relationship Management, Problem Solving, Team Leadership, Customer Retention, and 18 others.

• 

  Global Client Success Team Manager

  Agility Pr Solutions

  Mar 2021 - Present - Ottawa, Ontario, Canada

  • Lead a dedicated team of Client Success Specialists and Managers, collaborating closely with clients to deliver comprehensive training on the Agility platform and continuous support throughout their contractual engagement. • Successfully led successful onboarding and ongoing support for 735 accounts worldwide – and counting! • Foster strong cross-functional relationships with Development/Engineering, Sales, Account Management, and Managed Services teams, among others, to ensure seamless client experiences and address client needs effectively. • Achieve KPIs through strategic streamlining of internal processes, developing of self-serve training resources, and targeting proactive efforts focusing on high-value accounts.