Sagar D. Email & Phone Number

Toronto, On, Ca

Managed a diverse portfolio worth enhancing customer engagement and satisfaction for over 225 B2B clients, closing over 90 SAAS on-demand projects, generating $750,000 in upsell & cross-sell revenueDeveloped and operationalized a customer health score framework using Salesforce that reduced early-stage churn by 18%, quantified churn risk, and increased customer engagement by 30%.Collaborated with cross-functional teams to develop targeted strategies based on customer feedback, achieving a win-back rate of 80% for lost clients, ensuring product adoption, technology roadmap & delivery management.

Revitalized underperforming Midwest territory, exceeding sales targets by 40% through focus on high-growth industries while spearheading a team of 4, aiding them to raise revenue by $350,000 over 3 months.Advocated the integration of a new CRM platform, leading to a 15% increase in lead conversion, while collaborating with the marketing team for automated e-mail campaign that reduced the sales cycle by 18%.

Toronto, Ontario, Canada

Exceeded quarterly sales targets by 120% by effectively building and nurturing relationships with over 200 clients, focusing on understanding their unique needs and successfully upselling complementary products.Increased territory sales by 18% within the first year by identifying and capitalizing on market opportunities, that reduced client turnover by 30% through follow-ups, regular check-ins, and addressing client feedback.Achieved a close rate of over 80% with leads by leveraging advanced Customer Relationship Management (CRM ) software to track interactions, analyze client data, and implement tailored engagement strategies.

Toronto, Ontario, Canada

Broadamp Technologies (now April Innovations) was incubated at iCreate- A Narendra Modi and Narayan Murthy initiative to promote promising startups. It is a mobile app and desktop application company providing innovative IT solutions as a SaaS model.Yolo Perks Yolo Perks is a marketing solution platform and a mobile app for customer retention, re-targeting, and customer engagement.

Supply Chain Management - Global Logistics, Business/Office Automation/Technology/Data Entry

Activities and Societies:• Assists in inculcating required technical skills to integrate technology into day-to-day business.

Post Graduation Diploma, International Business Management

Activities and Societies: • Assisting in managing the ‘Asian Food Festival’ at Seneca College (Newnham, King and Markham Campus)• Provides.

Bachelor'S Degree, International Business

• Completed various industry-connected projects. • Developed business strategies and skills such as interpersonal interaction.