Jason James Email & Phone Number

Hanover, Md

Network Admin plus security responsibilities.

Hanover, Md

HP Procurve, Alcatel, VSphere, Vectra, Proofpoint, ManageEngine, IID, Mitel, Cellphones/iPads, batch scripting/some VBS scripting, FortinetServers: WSUS, DC (DNS, AD, DHCP, GPO), ExchangeTo be continued...

Hanover, Md

Install, operate, and perform unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. Perform input/ output data control and bulk data storage operations. Transfer data between information processing equipment and systems. Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software. Restore equipment to operation by replacement of line replaceable unit [LRU]. Install, operate, perform strapping, restrapping, preventive maintenance checks and services [PMCS] and unit level maintenance on Communication Security [COMSEC] devices. Assist in the design, preparation, editing, and testing of computer programs. Draft associated technical documentation for program reference and maintenance purposes. Modify existing application packages using application and operating system software and appropriate computer language commands and files.

Use BMC Remedy for tracking trouble tickets Unclassified and Classified Network Domain Administrator Cisco Clean Access Agent (CAA) Network Admission Control (NAC)- Enforce security policies by blocking, isolating, and repairing non-compliant machines, resolving any domain login issues relating to connecting for the first time. Update and troubleshoot software on machines not connecting to the network. Manage the install of 725 network printers- Assign IP addresses, configure devices, verify connectivity, add device to print server (Win Server 2008 x64), assign drivers, print test pages and publish so users can add them. Configure Xerox Copiers with scan capabilities to scan to network repository using File Transfer Protocol (FTP). Install/update print drivers as needed on the print server. Cisco IP Phones (Unity & Call Manager)-Troubleshoot voicemail configuration, reset personal directory and voicemail pin numbers, Verify copper and fiber connections in telecommunications closets to ensure that patch panels are connected to switches, and cooperate with network engineers to ensure that the switch ports have been configured. Configure new computers to the domain- Windows XP 32bit- Rename computer, configure as domain member, install mission critical software and updates. Place users and computers in the correct Organizational Unit (OU) within Active Directory (AD). Troubleshoot smartcard authentication issues Reconfigure Exchange Email Profiles on user computers, and reconnect to previous PST files

Provide level 1 e-mail and phone technical support including the following support activities: Answers to 'how-to' and navigational questions, resolution of simple product problems, troubleshooting of technical problems (including connectivity, configuration, etc.), administration (password resets, etc.), diagnostic processing and gathering of technical troubleshooting information, escalation to Level 2 for problems which cannot be resolved at Level 1, and case ownership to resolution.

Computer Science

Install switches, routers, digital encryption devices, operating systems (clients and servers, Windows and Unix/Linux), and electronic.

Computer Science

Intermediate PC Servicing (A+), Introduction to Programming, Inside Microsoft Windows, Networking Essentials, Network+ Certificate.

Obtaining Associates Degree, Computer Science (Distance Learning)

Intro to Computer Servicing, Basic Computer Components, Operating Systems and TCP/IP, Internet working and OSI Layers.