James Jump Email & Phone Number

Wichita Falls, Tx, Us

Wichita Falls, Tx, Us

Regions 1 & 2, Northwest Texas

• Field Services Lead, assigning and monitoring daily tasks for Regional IT staff covering two regions• Interim District Administrator managing four regions, covering 107 counties and over 1700 customers• Day to day support of hundreds of customers in a dynamic and fluid mobile environment• Planning, management and execution of large projects, coordinating with State Agency planners, contractors and vendors• Planned and managed information systems, cabling and telecom for multiple office moves, expansions and multi-agency consolidation• Analyze and provide solutions to complex Information Technology systems and equipment related issues• Monitor vendor compliance and coordinate vendor services

• Interim Regional Manager for two regions, assigning and monitoring daily tasks for Regional IT staff• Lead technician in the planning and direction of large projects, coordinating with State Agency planners, contractors and vendors• Planned and managed information systems, cabling and telecom for multiple office moves, expansions and multi-agency consolidation• Analyze and provide solutions to complex Information Technology systems and equipment related issues• Hardware and Software troubleshooting and support• Monitor vendor compliance and coordinate vendor services• Train staff on hardware and software use - Including voice and data systems, as well as standard office equipment, Microsoft Office Suite, Windows 3.x through XP, Microsoft Outlook, Active Directory, Projects and custom applications

• Hardware troubleshooting, repair and installation - Including PCs, Laptops, Servers, Printers and Plotters• Software troubleshooting, repair and installation - Including Microsoft applications, Customer applications software and e-mail used within the Windows environments (97 / 98 / 2000 / 2003 / NT / XP)• Equipment experience includes all Dell, Compaq and Hewlett--Packard systems. Some experience with IBM, Okidata, Genicom, Xerox and Gateway systems - Responsible for a large region of North-West Texas

• Interim Regional Manager for two regions, assigning and monitoring daily tasks for Regional IT staff• Lead technician in the planning and direction of large projects, coordinating with State Agency planners, contractors and vendors• Planned and managed information systems, cabling and telecom for multiple office moves, expansions and multi-agency consolidation• Analyze and provide solutions to complex Information Technology systems and equipment related issues• Hardware and Software troubleshooting and support• Monitor vendor compliance and coordinate vendor services• Train staff on hardware and software use - Including voice and data systems, as well as standard office equipment, Microsoft Office Suite, Windows 3.x through XP, Microsoft Outlook, Active Directory, Projects and custom applications

• HHC 1/67 Training NCO - Managed a team in coordinating training schedules, supplies and resources for large military training exercises• Mortar Infantryman, Trained and experience in Combat using multiple weapons systems and practices• Deployments include Operation Desert Shield / Desert Storm, the National Training Center and Reforger 88