Keith Howard Email & Phone Number

Mountain View, Ca, Us

Cloud Observability is a suite of tools for ensuring the reliability, performance, and security of client's Google Cloud environments. The focus is to provide telemetry data, visualizations and insights to help client's optimize their environments as we all as rapidly identify the root cause of issues. Tools include Logging, Log Analytics, Monitoring, Metrics Explorer, Dashboards, Trace and Alerting. Some of my priorities include creating more cohesive cross-product experiences, a well as leveraging artificial intelligence to deliver more actionable insights.

Mountain View, Ca, Us

I led a team of researchers and designers focused on the Data Analytics space. We served data analysts in their work on enterprise data warehouses and the supporting systems. We helped users achieve their goals with regards to data ingestion, streaming, transformation, tagging, curation, organization, security, analysis, visualization, reporting and more. Products that I was responsible for include BigQuery, Dataplex, Dataflow, Dataproc, Pub/Sub, Data Fusion, Composer and Data Catalog.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Design director leading a team of 15 designers and researchers. My primary product is Watson Conversation, an artificial intelligence system. Conversation allows businesses to create applications that understand and respond with natural human language. * Design leader of a 15 person multi-disciplinary team* Crafting innovative solutions for the new challenges faced by teams building A.I. platforms* Solving for the new paradigms of human to A.I. communication* Strong relationship building collaboration with engineering and business teams* Optimized team design and implementation processes through Agile methodology

San Jose, Ca, Us

As the Director of User Experience for Magento, an enterprise division of eBay, I was responsible for the User Experience across all of Magento’s products. I created UX strategies and transformed them into shared, company-wide visions. Collaboration with Engineering, Product, Marketing and other departments was critical in shaping and ultimately executing this vision.Magento’s products quietly enable over 25% of the world’s online commerce. The scope and depth of the design challenges faced were immense but extremely rewarding. My processes made the user the center of our designs. Additional I led the transformation of the UIs to responsive and touch-friendly user interfaces.I was the design director for the Magento 2 redesign. This was a radical modernization and optimization of the Magento's flagship eCommerce platform that launched in 2016.Responsibilities:* Design Direction, User Experience Lead, and product strategy and vision for all Magento products* Mentorship and leadership of a team of 15 designers* Building collaborative partnerships across teams and geographies* Adaptation of Agile methodologies to design* Creation and delivery of a quarterly Design Thinking course* Liaison to Magento’s community of merchants and developers* Creation and lead of a guerilla user research program (usability testing and formative research)* Fostering a creative and collaborative design cultureThe design challenges faced exist at an ecosystem level as well in the details of every product and interaction. Magento has a diverse suite of products. These include:* Magento Digital Commerce - a CMS eCommerce platform * Commerce Order Management - a SaaS based intelligent order routing and fulfillment system* Retail Associate Platform - A mobile POS system with order fulfillment capabilities * Marketplace - An online store for buying and selling Magento extensions* B2B - a custom tailored solution for B2B merchants* Cloud - Cloud hosted option for Magento

Mountain View, Ca, Us

At Google, I was the DoubleClick Display Design Lead, responsible for building and managing a team of designers working on display and search advertising products. I created the UX strategies and vision for these products in addition to providing daily direction to the design team. In addition to solving the challenges of the individual products, we worked to create a unified “suite” from these diverse interfaces.I led a team of 20 designers working across 5 locations. This includes a diverse mix of products and distinct engineering and product organizations. To validate our designs I created and led a usability testing program where we worked to get insights from our numerous users: Advertisers, agencies and internal sales teams.Product responsibilities:* DoubleClick Bid Manager (an exchange buying and management tool)* DoubleClick Search (similar to AdWords but with a focus on working at scale)* DoubleClick Reservations Buying (a tool for requesting and managing large traditional display reservations campaigns, RFPs, proposals, billing and invoicing)* AdPlanner (a tool for the identification and evaluation of media placements)* Ads Media Planner (an internal sales advertising planning and recommendation tool)* DoubleClick Social (a campaign management tool for social sites like Facebook)Skills demonstrated:* Design direction and art direction* Design lead for a large system, making the complex simple and intuitive* UX strategy and vision* Leadership and mentorship for a global design and research team of 20* Creation and management of a user research program* Usability testing and moderation* Responsive and mobile design* Design for accessibility

Round Rock, Texas, Us

In this role, I was responsible for establishing and evangelizing UX strategies and vision for all of Dell’s global online shopping experiences. Dell has a large and diverse product catalog and it serves multiple customer segments. Helping users identify the right product to fit their needs is paramount.Designs had to be flexible and versatile at Dell. I sought to create a holistic, consistent and intuitive experience across the major customer segments: Consumer, Small Business, Enterprise and Public. It was important to determine where consistency was critical and when designs needed to flex to the specific nuances of the segment. In addition to the customer segments, designs had to accommodate all regions, countries, and localizations.Extensive evangelizing of these UX strategies across numerous Marketing organizations was necessary. Superior designs verified by usability testing were often not sufficient. Different marketing and sales had to be convinced that the holistic and consistent design visions proposed would meet their needs.I was design lead for all mission-critical shopping pages:* Homepage* Category and sub-category pages* Product pages* Search and faceted navigation* Site navigation* Cart and check out* Product configurationUltimately all aspects of the conversion funnel were monitored closely. The effectiveness of each experience and page, as well as its impact on consideration and conversion were closely monitored and optimized.Analysis of site metrics and performance data was used extensively to identify opportunities. A/B testing, click stream analysis, and other metrics were used constantly in evaluation and iteration. Usability testing was also utilized frequently. I often led study creation, planning, and execution.During my tenure, the Dell Consumer Canadian site won the 2011 Webby Award for Best Consumer Electronics site.

Round Rock, Texas, Us

The Dell Online Support experience is a critical piece in the overall customer experience for Dell owners. As the Lead UX Designer, I was responsible for crafting an intuitive and easy experience for users in need of technical support and customer service. My primary responsibility was a site-wide vision and strategy for eSupport. I delivered wireframes and concept models to communicate the system-wide and detailed aspects of the designs. I also skinned these designs in accordance with Dell’s overall visual style guides and Brand architecture. Ultimately I delivered highly detailed design documentation for support of construction by Engineering.In the technical support space, I was responsible for site architecture, product selection, product support details pages and drivers and downloads. Additionally, I contributed to the Dell Knowledge Base, the self-help content repository, that users could search and view self-help solutions to their technical issues.In the Customer Service space, I redesigned the order status experience, which was critical to the purchase process as every system was custom built at that time. I also redesigned the Customer Service home page and Contact Dell experiences.One of my favorite projects from this effort was a complete redesign of the drivers and downloads experience. This included product selection, driver search, and filtering, a download manager and system profiles. I was able to lead usability testing of the design at the US and European locations.The Association of Support Professionals awarded Dell’s Online Support as one of the Top 10 Support Sites three years in a row during my tenure: 2006, 2007 and 2008.

Round Rock, Texas, Us

At this time Dell custom built all of its internal HR applications. In this role, I was responsible for designing and testing these HR applications. This included design, prototyping and user testing.I received extensive training and certification from the Neilson Norman Group on the planning, construction, and execution of usability tests. At this time, through this training and frequent practice, I honed my test moderation skills.Applications that I was principal designer on include:* Careers portal job site (global, external and internal facing sites)* Performance planning tool* Performance review tool* Compensation planning* HR intranet portalThis work included extensive work with pages and templates in Microsoft CMS and Sharepoint products.

Round Rock, Texas, Us

In my first role out after graduation, I was fortunate enough to join a dynamic web application team within Dell’s Consumer Sales Division. We were responsible for designing and constructing web-based sales tools for the division.At this time I often acted as a team of one on my assigned projects. I gathered my own requirements. Once visual and technical design were completed I also owned the construction of the front and back ends of the applications.The creative and technical freedom granted to the team in these early days of the internet led to a rapid development of individual skills and talents. We had the freedom to solve challenges in a variety of technical and creative methods as long as we met our schedules and delivered to our requirements.Web-based applications designed and built:* Livewire - A custom CMS application for communication with sales reps (a team effort)* Sales tracking - A custom XML application for tracking all individual sales metrics (a team effort)* A headcount tracking tool with organizational charting* A project tracking tool for “business process improvement (BPI)” projects* A project tracking tool for all Consumer projectsTechnologies utilized: XML, HTML, CSS, JavaScript and SQLTools utilized: Adobe PhotoShop, Microsoft Visual Studio, Macromedia HomeSite

Ba, Geography (Global Information Systems, City Planning, & Architecture)

Education record