James Lac Email & Phone Number

Arcadia, Ca, Us

United States

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.• Diagnose and troubleshoot technical issues reported by customers.• Provide step-by-step guidance and solutions to resolve technical problems. • Stay up-to-date with product knowledge, company policies, and industry best practices.

Brea, California, United States

• Upgraded workstations for office staff.• Assisted with software and hardware upgrades.• Performed routine maintenance on PCs to improve efficiency.• Provided technical assistance to office staff.• Assisted in routine cyber security checks and maintenance.

Brea, California, United States

• Spearheaded the development of new product lines including keyboards, mice, and capture cards. • Managed and developed go-to-market strategy for product launches, promotions, and programs.• Oversaw BOM, inventory, shipping schedules, and vendor sales reporting.• Collaborated with sales and marketing teams to develop pricing strategies and marketing initiatives. • Designed product launch articles and maintained company website product pages.• Conducted product packaging reviews and approvals.• Identified and targeted new market segments for business expansion.• Developed marketing materials, product comparison guides, user guides, product manuals, and specification sheets.• Managed social media engagement and community interaction. Coordinated with influencers and media for product reviews samples.• Liaised with engineering teams to resolve product issues and implement solutions. • Collaborated with Nvidia and Intel on promotional campaigns and product

Brea, California, United States

• Addressed and resolved escalated customer tickets, ensuring timely and satisfactory outcomes.• Managed and processed warranty claims, providing efficient resolutions for escalated issues.• Recorded and communicated ongoing technical issues to the Product Management team for further action.• Interacted with customers via social media, addressing their inquiries and concerns.• Developed and maintained department schedules, ensuring optimal coverage and productivity.• Handled department payroll processing using ADP, maintaining accuracy and timeliness.• Coordinated the hiring and training of new team members, fostering a supportive onboarding process.• Processed and fulfilled online orders, ensuring customer satisfaction.

Brea, California, United States

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.• Diagnose and troubleshoot technical issues reported by customers.• Provide step-by-step guidance and solutions to resolve technical problems. • Stay up-to-date with product knowledge, company policies, and industry best practices.