As the Airport Manager at Star Aviation, I oversee the full spectrum of airport operations, ensuring smooth and efficient ground handling services both above and below wing. Reporting to the Head of Airports, I manage day-to-day activities with a strong emphasis on operational excellence, financial performance, and safety compliance. I lead a skilled team of operational coordinators, duty managers, and ground staff, ensuring that service levels meet or exceed the expectations of our airline partners and airport stakeholders.In my role, I work closely with key personnel to ensure that airport facilities, equipment, and resources align with Star Aviation’s operational goals. I also take the lead in investigating service delays and failures, implementing timely and effective solutions to maintain optimal performance. Furthermore, I play a pivotal role in workforce planning, ensuring that staffing levels are appropriate for both current and future operational needs.I am deeply committed to developing and mentoring my team, promoting a culture of safety, continuous improvement, and exceptional customer service. Additionally, I ensure that all Ground Handling Agreements are adhered to, and I collaborate on budget forecasting and cost management to align financial outcomes with company objectives.With extensive experience in the aviation industry and a proven ability to manage high-pressure situations, I am passionate about driving efficiency, fostering collaboration, and ensuring that our airport operations remain at the forefront of industry standards.

I lead, direct, and inspire team members to provide disciplined support and direction to squadrons. My role includes ensuring compliance with AAFC policy for all mandatory reporting incidents and training requirements, such as Defence Youth Safety, Working With Children Checks, and First Aid.I oversee annual reporting and audits for ICT/WHS and financial matters, while championing safety, leadership and culture. I manage dispute resolution processes and provide strategic direction as part of the wing executive, offering a valuable perspective from our Instructors of Cadets.As the Wing Warrant Officer, I provide clear guidance and mentoring to junior IOCs, and manage the Annual Parade and Drill Competition with support from RXIs. I am responsive to squadron staff, maintaining respectful communication, and provide solution-based feedback to key stakeholders.

As an Instructor of Cadets, I am responsible for providing a supervisory and mentoring role to develop young adolescents into young leaders and to instill a sense of both military and self-discipline through differing training aspects. I am also responsible for safety through both daily parades within the unit and also on extra-curricular activities both in field and public outings.

Leading the development and execution of client-centric, commercially-driven operations has been a hallmark of my career. I orchestrate the management, organization, and coordination of all operational facets during crucial workdays, overseeing Ground Handling Agreements and Service Level Agreements to ensure seamless delivery.My leadership extends to cultivating high-performance teams through coaching, mentoring, and continuous feedback, driving service excellence at every level. I specialize in navigating diverse stakeholder expectations and interests, leveraging robust engagement strategies to meet and exceed varied demands.Collaborating closely with management, I spearhead the development and execution of communication plans and business strategies that foster a customer-centric culture, reinforcing our commitment to exceptional service delivery.Central to my approach is the implementation of efficient rosters and budget management strategies that optimize outcomes without compromising quality. I champion the development, implementation, and monitoring of business processes and standard operating procedures, ensuring strict adherence to industry standards, legislation, and company policy.I thrive in providing comprehensive quality metrics and reports on critical business aspects, enabling informed decision-making and strategic planning.At the core of my leadership style is the cultivation of a robust safety culture, prioritizing awareness and vigilance. My responsibilities in Occupational Health & Safety encompass ensuring compliance with dnata's policies and legislative requirements, nurturing a safety-conscious environment, and actively participating in accident investigation, reporting, and injury management. I oversee the safety of ramp operations and equipment, maintaining a secure workplace system and environment.

As a seasoned leader, I excel in steering diverse teams towards peak performance, fostering growth through coaching, mentoring, and performance feedback. My expertise lies in engaging stakeholders to navigate strategic concerns surrounding policy, standards, and regulations while championing a customer-centric ethos within the organization.I've been pivotal in facilitating dialogue and collaboration to meet a spectrum of stakeholder expectations, ranging from Airline Representatives and Airport Authorities to third-party suppliers. One of my core achievements has been guiding teams in optimizing cost efficiencies without compromising service quality, aligning closely with Service Level Agreements.My leadership extends to driving teams beyond key performance indicators, nurturing continual improvement through robust performance frameworks and regular feedback loops. I prioritize safety, ensuring strict adherence to all safety protocols, legislation, and fostering a pervasive zero-harm culture within the business.As a collaborative member of the dnata Operations Ground Services Management team, I've consistently managed stakeholder relationships effectively, contributing significantly to the overall success of the business.WH&S Responsibilities:Adherence to dnata WH&S Policy and relevant Group PoliciesCompliance with legislative WH&S requirementsCultivation of a safety-conscious culture emphasizing awareness and vigilanceConducting work in line with dnata's WH&S Management System and customer WH&S requirementsStrict adherence to safety work procedures and guidelinesActive participation in WH&S induction and directed training sessionsUtilization of necessary personal protective clothing and equipment when applicable

Leading the development and execution of client-centric, commercially-driven operations has been a hallmark of my career. I orchestrate the management, organization, and coordination of all operational facets during crucial workdays, overseeing Ground Handling Agreements and Service Level Agreements to ensure seamless delivery.My leadership extends to cultivating high-performance teams through coaching, mentoring, and continuous feedback, driving service excellence at every level. I specialize in navigating diverse stakeholder expectations and interests, leveraging robust engagement strategies to meet and exceed varied demands.Collaborating closely with management, I spearhead the development and execution of communication plans and business strategies that foster a customer-centric culture, reinforcing our commitment to exceptional service delivery.Central to my approach is the implementation of efficient rosters and budget management strategies that optimize outcomes without compromising quality. I champion the development, implementation, and monitoring of business processes and standard operating procedures, ensuring strict adherence to industry standards, legislation, and company policy.I thrive in providing comprehensive quality metrics and reports on critical business aspects, enabling informed decision-making and strategic planning.At the core of my leadership style is the cultivation of a robust safety culture, prioritizing awareness and vigilance. My responsibilities in Occupational Health & Safety encompass ensuring compliance with dnata's policies and legislative requirements, nurturing a safety-conscious environment, and actively participating in accident investigation, reporting, and injury management. I oversee the safety of ramp operations and equipment, maintaining a secure workplace system and environment.

As the Operations Manager, I orchestrated daily job schedules for drivers, emphasizing safety, profitability, and meeting customer expectations. My focus on maintaining and enhancing quality standards led to continual improvements in Key Performance Indicators (KPIs).Adept in Chain of Responsibility (CoR) requirements, I ensured strict adherence to quality system requirements, implementing corrective and preventative actions for seamless operations.I utilized MT Data effectively to monitor estimated arrival times, proactively communicating updates to customers upon request. Managing driver fatigue and dispatching loads in line with legislative requirements were key aspects of my responsibilities.As the primary point of contact for drivers, my role centered on finding solutions to align with customer needs, while ensuring compliance with vehicle mass requirements for load allocation.Proficient in Microsoft Excel, I developed detailed load plans, facilitating seamless communication among drivers, customers, and distribution centers. Continuous observation of driver performance allowed me to optimize both vehicle profitability and overall cost efficiency.Prioritizing Health, Safety, and Wellbeing, I swiftly identified, resolved, and escalated concerns while fostering a safety-oriented culture.My responsibilities extended to liaising with service and supplier providers to ensure vehicle compliance and optimal condition, contributing to the smooth functioning of operations.Furthermore, I meticulously coordinated driver leave coverage, striking an optimal balance between full-time drivers, agency personnel, and sub-contractors to meet staffing needs effectively.

I coordinated daily driver schedules, emphasized safety, profitability, and meeting customer expectations at the core.My role focused on the maintenance and enhancement of existing quality standards while actively seeking improvements in Key Performance Indicators (KPIs), ensuring operational excellence.Proficient in Chain of Responsibility (CoR) requirements, I ensured strict adherence to quality system prerequisites, implementing corrective and preventative actions to guarantee operational efficiency.Leveraging MT Data, I monitored estimated arrival times and promptly communicated updates to customers upon request, ensured transparency and satisfaction throughout the delivery process.Managing driver fatigue and overseeing load dispatch in accordance with legislative mandates were key responsibilities I undertook to ensure compliance and safety on the road.As the primary liaison for drivers, my focus remained on providing effective solutions to our customer needs, while also ensuring that loads adhered to vehicle mass requirements through strategic allocation.Utilizing Microsoft Excel, I crafted comprehensive load plans, facilitating seamless communication among drivers, customers, and distribution centers, streamlining operations.Continuous monitoring of driver performance allowed me to optimize vehicle profitability and overall cost efficiency, contributing significantly to the company's success.My commitment to Health, Safety, and Wellbeing was paramount—I swiftly identified, resolved, and escalated concerns while fostering a safety-oriented culture within the team.Additionally, I liaised effectively with servicing and supplier providers to maintain vehicle compliance and optimal condition, ensuring the smooth functioning of operations.Moreover, I skillfully managed the driver leave coverage roster, ensuring optimal staffing levels by balancing full-time drivers, agency personnel, and sub-contractors as required for seamless operations.

In my role as a Load Planner, I planned the daily allocation of customer orders to carriers or Linfox vehicles, utilizing specialized load planning software. My primary focus lay in ensuring the consistent achievement of service performance measures, profitability targets, and customer-specific KPIs on a daily basis.A significant aspect of my responsibilities involved seamless coordination with internal and external stakeholders to guarantee the efficient and prompt pickup and delivery of customer orders. Clear and precise communication was paramount, particularly in providing comprehensive instructions to our subcontractor group, ensuring the smooth transportation and delivery of goods.Fostering and nurturing key relationships was a cornerstone of my approach—I actively developed and maintained crucial partnerships with both our customers and carriers, facilitating a collaborative and mutually beneficial environment.Regularly reviewing KPI performance was integral to my role. I adeptly identified areas for improvement and devised actionable plans to rectify any contract or performance breaches, ensuring continuous operational excellence and adherence to agreements.

This role is a volunteer position within a local sporting competition that is based around Australian Rules Football. The position reports to the General Manager of the league.The role focuses on many areas of interest including:- Management of league fixtures and events- Development of relationships with both internal and external parties- Creation of social media content on multiple forms of social media mediums- Seek and explore opportunities in regards to sponsorship- Develop long term strategies and growth targets in line with the General Manager to ensure future success of the competition- Create and improve pathways for junior football players in the GCC

I provide the required support and expertise to the staff on shift ensuring service delivery by dealing with any conflicts and issues raised by customers. Activate exception management or business continuity plans and develop staff performance on shift to ensure safe on-time performance amidst a service focused environment and in compliance with regulatory, legal and safety requirements and standard operating procedures. In my role I am required to plan the shift and ensure constant collaboration with key stakeholders as required. I also plan and ensure implementation of relevant contingency and service recovery plans in case of any operational disruptions to ensure high level of safety performance. I am required to anticipate challenges during the shift such as system outages, facility closures, special movements and prioritise resources accordingly .I am also required to ensure sufficient staff and support facilities are available for the shift in cooperation with central allocations based on the agreed service standards. I supervise the day-to-day operations of the department to ensure that work processes are implemented and ensure that staff on shift are suitably qualified and experienced to perform assigned activities.I ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follow up on corrective actions. I check and ensure compliance to all relevant safety policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude and the implementation of the STOP safety campaign.

Within the role of a Ramp Supervisor, I had a major role in the day-to-day operations of the Aerocare Melbourne Operation. This included the Ramp, Baggage room and any cleaning operations that we partook in.Within the role, I was accountable for two key areas, the first being Leadership and the second being operational.From a leadership aspect I was responsible for:- Staff discipline and adherence to Aerocare, Client and Regulatory policies.- Managing staff grievances at an initial response level. - Conducting performance appraisals on a select team and conducting these appraisals on a monthly basis.- Leading by example and fostering the Aerocare mantras- Develop and maintain a fair and equal workplace environmentOperational Aspects:- Supervising a team of staff during a simultaneous flight schedule- Using thorough planning skills and being decisive to ensure we met performance targets- Develop contingency plans when required- Maintain a safe work environment- Accurately and honestly report what had occurred during each shift - Completing all Company, Client and Regulatory documentation promptly and accurately

I conducted training for our client's which include industry leaders; Tigerair (Airbus A320), Virgin Australia Regional Airlines (Fokker F100), Alliance Airlines (Fokker F70/100), QantasLink (Dash 8 200-Q400) and Cobham (B717). My roles varied and covered many areas from data entry and management utilising multiple forms of electronic and paper based solutions, classroom training, practical assessments and training development within the port and the company. During my time in the role I completed audits for compliance with regard to training records, developed various training packages and matrices for varying aspects of the operation, conducted several training courses for the various clients we served and provided hands on advice and compliance checks for all members of the ramp team.

I worked within a team environment which saw that team turn around aircraft within a 30 or 45 minute period. I also attained the position of Ramp Trainer and was in charge of Ground Support Equipment (GSE) administration which saw me administer how the maintenance of all equipment was managed and gain an understanding of deficiencies. Also, I underwent and successfully became a certified Virgin Australia (New Zealand) & Virgin Australian International Pit Crew Leader. Some of my duties included; operating GSE properly and IAW SOPs, Reconciling and authorising baggage for travel on board an aircraft and adhere to airside driving laws. Roles within ACFS include supervision of shifts within the Virgin Australia (NZ), Virgin Australia International (Boeing B777-300ER), Virgin Australia Regional Airlines, Tigerair and Alliance Airlines.

As an Instructor of Cadets, I was responsible for providing a supervisory and mentoring role to develop young adolescents into young leaders and to instill a sense of both military and self-discipline through differing training aspects. I was also responsible for safety through both daily parades within the unit and also on extra-curricular activities both in field and on public outings.