James Li Email & Phone Number

Ottawa, Ontario, Canada

Canada

• Met with Partners, Directors and key stakeholders to discuss staffing requirements to understand specific engagement needs and to advise on recommended team solutions• Managed over 320 staff between two teams, leading discussions regarding staffing requirements with partners, directors, and key stakeholders to understand specific engagement needs and advise on recommended team solutions.• Ensured the identification of appropriate solutions by resolving conflicts with engagement team members. • Prioritized staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity, geographic considerations, and client interests. • Developed effective staffing processes for the team’s management in cooperation with the leadership. • Identified personnel skills matches and career development opportunities by building relationships and communicating continuously with an internal pool of resources and stakeholders. • Reviewed results, performance, and future deployment plans, maintaining regular communication with leadership teams, people leaders, counsellors, and talent consultants.• Minimized unassigned time while balancing workload by reviewing actual and projected utilization, anticipating availability, and proactively taking action. • Enabled the monitoring of resource capacity and tracking project needs by creating dashboards for stakeholders.• Provided weekly executive summaries to the leadership team regarding results, future forecasts, and action items. • Developed and facilitated training material on the internal forecasting system. • Onboarded new team members and provided them with resources to optimize performance

Toronto, Ontario, Canada

• Supervised, optimized, and managed over 120 permanent staff, temporary, and contract headcount needs in the Event Management Group, overseeing talent sources, including staffing firms, to fill vacancies.• Led third-party vendors and contracts for associated surges in hiring and allocating existing resources in various groups.• Provided support with candidate screening and hiring processes and managed interview scheduling. • Facilitated procedures after hiring, including equipment and tools facilitation, onboarding, offboarding, and shift prioritization. • Developed and deployed job descriptions on a variety of sources. • Created processes and systems for forecasting and managing people resources and optimizing utilization across three main departments. • Improved the allocation of resources by creating resourcing dashboards for the team that grew from 200 to 500 employees. • Increased the transparency within the team and streamlined the scheduling of developers.• Ensured the alignment and compliance regarding hiring, payroll, processes, policies, regulations, and tools in close collaboration with the talent team.

Ottawa, Canada Area

• Managed 200+ employees in 7 PwC offices in Canada, including Ottawa, Waterloo, Windsor, Halifax, Saint John, and St. John’s. • Resolved and prioritized staffing needs by negotiating with managers and partners in-person and virtually across PwC Canada utilizing computerized staff scheduling. • Planned the engagement teams for audits in alignment with their requirements. • Prepared plans for headcount and capacity needs to meet the ever-changing demands of the business. • Analyzed and reported key business metrics utilizing multiple databases and provided stakeholder recommendations. • Maintained accurate staff schedules in collaboration with client service staff and leaders. • Delivered technical assistance to client service staff, leaders, and resource management on the Talentlink resourcing system, staffing processes, and Excel. • Automated data cleansing for reports pulled from systems by developing macros in Excel using VBA for the resource management team.• Served as a day-to-day contact for the greater resource management team and other internal groups, including Learning and Development, IT, Recruitment and Onboarding, and Human Capital.• Led the team in executing the Google transition project that streamlined the resource management process by implementing more efficient and straightforward working methods. • Validated the design and delivery of the resourcing system in alignment with requirements by executing test cases.

Ottawa, Canada Area

• Provided analysis on report results as a key member collaborating with the senior management team. • Developed ad hoc reports for the senior management used in strategic planning. • Led staff in a virtual setting for performing domestic and international audits. • Ensured the data integrity for all lines of service utilizing the resourcing system. • Provided assistance with the rollout of the new HRIS system Workday. • Coached resource specialists and administrators on the use of the resourcing system. • Executed onboarding activities in collaboration with HR.

Ottawa, Canada Area

• Interact with customers representing the company and its products• Promote various products to increase sales• Report and coordinate with supervisor for daily tasks on hand• Provide insight and answer questions about different food products for customers

Ottawa, Canada Area

• Assisted in implementing and evaluating the new Treasury Board Secretariat Directive for performance management. • Helped internal working groups, including Human Resources, Learning and Development, Policy, and Labour Relations. • Gathered, analyzed, and presented data related to compliance with the new performance management program. • Developed communication tools for assisting staff with the implementation of requirements of the directive.

Ottawa, Canada Area

• Worked in a fast-paced, team-based environment • Provided excellent customer service with a high level of attention to detail• Multitask between various stations and positions• Assembled legendary subs of epic proportions

Ottawa, Canada Area

• Ensured the delivery of exceptional customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries. • Identified needs and opportunities for new products and solutions for clients. • Maintained the alignment with privacy and security processes during all client transactions. • Performed assessments and analysis of client transactions to detect risks and fraud.

Ottawa, Canada Area

• Managed and executed tasks across the full lifecycle of employee transactions, including recruiting, onboarding, internal mobility, immigration, and offboarding. • Assisted with the campus recruitment process and organized special events and recruitment activities.• Served as a Communications Representative on the health and safety committee. • Provided support with HR programs, including training, recognition, and reward, and processes related to performance management and salary planning. • Responded to general HR inquiries and provided administrative support.

Ottawa, Canada

• Restocked store shelves each night and assisted with multiple sections • Kept our area clean and organized so that customers can quickly locate each item• Improved time management skills at a self-paced environment

Ottawa, Canada Area

• Operated my own business under the guidance of Student Works Painting• Recruited, trained, and lead teams of painters to fulfill clients’ needs• Generated sales of over $55,000 in paint jobs for the company over one summer• Coordinated and prioritized projects to ensure deadlines were met• Managed client relations and expectations for all client work

Cornwall On

• Communication with teams to complete orders for customers• Prioritized tasks to enhance efficiency in the kitchen• Adapted to changing needs of customers on a daily basis

Cornwall, Ontario

• Disciplinary training as an Infantry Soldier• Worked in teams to organize parades for military ceremonies• Lead platoon of 6-25 recruits to ensure various tasks were completed• Reported to superiors to communicate tasks on hand

Cornwall On

• Configuring computer networks• Troubleshoot various hardware and software issues• Provided technical support for clients

Honours Bachelor, Commerce - Management

Certificate, Data Analytics