• Performs technical analysis, designs, and solutioning of requirements with respect to EWM module• Configuration of business requirements for different EWM processes (Inbound, Outbound, Internal Movements, Production Integration, Replenishment, Physical Inventory, Stock Transfer, Posting Change, and integration with Quality Management module)• Client discussions surrounding warehouse profiling and exploration of current business practices and processes for project’s discovery phase• Builds EWM business process documents, process flows, and workshop/training material documents for client presentations• Performs demo on EWM functionalities to business clients

• Senior EWM consultant and Deputy Lead for the LE/EWM Level 3 Support team• Ensures stability of business operations around Logistics Execution and EWM area• Reviews/Updates Functional Design and Configuration Rationale documents for Service/Enhancement Requests and Bug fixes• Builds Configuration/Development Requirement brought about from Problem Management/Service or Enhancement Requests• Prepares Unit/Functional Testing for Service/Enhancement Requests and Bug fixes• Conducts SAP EWM Internal Trainings to upskill new resourcesKey Achievements:• Involved in projects such as the LE/EWM setup of Boutique Openings and was able to successfully complete the tasks for 18 new boutiques• Conducted brownbag KT sessions to upskill other team members and contributed to LE/EWM Knowledge Database

Roll-out Implementation projects across Asia:EWM Module: Hongkong, Thailand, Vietnam, KoreaMM Module: Philippines, Macau, Malaysia• Implements SAP EWM solution for ZP business units across Asia• Manages client-facing discussions for requirements gathering, performs technical analysis, designs, and solutioning with respect to EWM module for ZP business units• Configures the Business Requirements for the different EWM Processes - Inbound, Outbound, Physical Inventory, Internal Movements (Transfer Posting and Posting Change), Production Integration, Resource and Queue Management and ECC/EWM Integration for specific Business Unit• Handles integration with third party warehouse management system (WMS) through data field and process mapping• Performs unit testing with documented test scripts and results using standard methodologies, resolving issues or defects that arise during system integration testing (SIT) and user acceptance testing (UAT)• Performs onsite support for Zuellig Pharma business units during activities such as go-live cutovers, hypercare periods, and EWM physical inventory count activities• Handles value realization projects for live business units on top of implementation deliverables; scope includes requirements gathering, configuration, unit testing, SIT support, UAT support, data migration and post go live support • Acts as escalation point for complex issues raised by Level 2 support teams• Documents solution and performs knowledge transfer to Level 2 support teamsKey Achievements:• Roll-out implementation of EWM solution across business units in HK, Thailand, Vietnam, Korea• Roll-out implementation of MM solution across business units in Philippines, Macau, Malaysia• Lead onsite support for Annual Physical Inventory activities of Malaysia• Escalation point for complex issues and incidents

Support project:Alcatel Lucent• Application support work for European and North American clients for SAP MM/LE related requests and incidents. • Analyzes, replicates, and resolves incidents within defined SLAs (Service Level Agreements) and prepares functional specification documents for issues involving enhancements• Carries out system configurations based on requirements and change requests, performs unit tests, secures user acceptance tests, and facilitates transport of requirements to production system• As incident manager for the team, conducts trainings on Incident Management process, serves as escalation for incident management process related issues, analyzes trends and reports to find solution for any process gaps, and audits tickets to guarantee process compliance to deliver quality service to clients to ensure SLA’s are met with minimal impact to the client’s business• Led small continual service improvement projects such as an Automated Paging System which was developed to enhance adherence to client service level objectives via on-time notifications of received tickets by sending SMS to responsible parties using a GSM moduleKey Achievement:• One of the pioneers who took on the support work when HP Manila won the account