James Luck Email & Phone Number

Minneapolis, Mn, Us

Parsippany, New Jersey, United States

Minneapolis, Mn

•12,000 annual shipments consistently exceeding budget performance to national rates while maintaining on time delivery of shipments• Planning of weekly inbound requirements for asphalt and coal slag, 500 railcars and 3,000 truck shipments per year• Developed distribution strategies using multiple transportation modes including truck, rail, LTL, intermodal, transload• Oversee offsite warehouse: $5m inventory, inbound/outbound orders, and invoices• Supervision of fleet drivers and union employees ensuring an optimized work day in a cost-effective manner while maintaining safety

Eagan, Mn

• Directly responsible for 40 company drivers and the trucks, through Qualcomm, telephones, and face to face meetings.• Overseeing driver’s annual reviews, terminations, improvement action programs, and safety training.• Maintaining my driver’s trucks, through scheduling of preventative maintenance and ensuring pretrip inspects are done.• Assist the drivers with any possible DOT issues that might arise including citations, Hazmat, and overweight issues.

Eagan, Mn

• Managing freight in western half of the U.S., minimizing dead head, while still facilitating our customer and driver’s needs.• Prioritizing recovery of high priority accounts from breakdowns of trucks/trailers and other escalated issues.• Rail billing for BNSF, CSX, and Union Pacific.• Develop new employees – handling driver issues, learning Transom, and proper phone etiquette.

Eagan, Mn

• Responsible for a $100m portfolio of accounts including 3M, FedEx, Home Depot and General Mills through phone calls, email, and using company developed software Transcom.• Acting Manager for a team of 8 employees after being there for 6 months.• Working closely with Shippers and Consignees to resolve any overnight issues.• Monitoring of these accounts for on-time delivery.

• New customer acquisitions, retentions, sale of essentials, and vertical features within in a customer service focused company.• Team lead for a store of 15 employees on multiple occasions.• Created and implemented Excel based, drawer totals checklist used company wide, in the closing process of each retail store.• Level 2 Smartphone Subject Matter Expert – handling highly technical issues that arise in Windows Mobile and Blackberry devices, also a forum administrator for this group .• Over 80 different awards for sales and superior customer service.

Bachelor'S, Lscm; Minor Oscm

Activities and Societies: APICS, Entrepreneurs Club, Logistics and Supply Chain Management Club

Education record