Porting Specialist - Lnp
Current
Apr 2021 - Present
AeroLeads people directory · profile
James Henry Email & Phone Number
Porting Specialist - LNP at 8x8
at
8x8
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Porting Specialist - LNP at 8x8
Location
Colonia, New Jersey, United States
Company size
Who is James Henry? Overview
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Quick answer
James Henry is listed as Porting Specialist - LNP at 8x8 at 8x8, a company with 1938 employees, based in Colonia, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for James Henry.
James Henry previously worked as Porting Specialist - LNP at 8X8 and Professional Services LNP Coordinator at Vonage. James Henry holds Technology Degree, Pc Support, Networking, Ms Office from Chubb Institute.
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8x8
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Profile bio
About James Henry
Self-motivated and experienced Local Number Portability Provisioning Specialist. Knowledgeable in various CLEC portals such as Bandwidth, Level 3, Neustar ESR, Inteliquent and Peerless. Developed training processes and workflows as new products where introduced to the porting team. Assist with special projects as assigned by management. Provide exceptional customer service to both internal and external customers.
Current workplace
James Henry's current company
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6 roles
James Henry work experience
A career timeline built from the work history available for this profile.
Professional Services Lnp Coordinator
Self-motivated and experienced Local Number Portability Provisioning Specialist. Knowledgeable in various CLEC portals such as Bandwidth, Level 3, Neustar ESR, Inteliquent and Peerless. Developed training processes and workflows as new products where introduced to the porting team. Assist with special projects as assigned by management. Provide exceptional.
Sep 2016 - Dec 2020
Business Essential Customer Service Agent
- Managed customer implementation process, verifying the accuracy of Local Service Request and Customer Service Record requirements, coordinating with outside vendor’s agents and customers to ensure a smooth telephone.
- Implemented a streamlined system that transitioned provisioning systems through the use of improved change orders.
Oct 2015 - Aug 2016
Onboarding Associate Customer Care
- Specialized setup and configuration in Cloud base PBX systems, billing, device provisioning installation to customer’s network. Basic call flow routing to key services such as call groups, call queue and advanced.
- Familiarized customers through their online account, setting up of their Virtual Receptionist call routing and implementation of account end users and extension assigning. Resulting in a reduction of following up.
Dec 2009 - Sep 2015
Carrier Operations Support Staff Lnp Agent
- Onboarding Associate Customer Care, December 2009 - September 2015 Primary duty assistance new customers within their first 30 days of Vonage service resolves issues that the customer encounters number transfers.
- Beta Tester for Workforce Development for inbound call routing through Vonage IVR confirming Interact responds to the correct tab category and beta testing Interact 3.2 Troubleshooting tab resulting quicker and.
- Participated Six Sigma, developed an improve process to reduce handle time throughout our Care Department. By Identifying the cause and effect on missed opportunities that contributed customer’s DSTAT and FCR and ESTAT’s
Jun 2007 - Dec 2009
Lnp Escalations Coordinator
- Responsible for preparing Local Service Requests (LSR) using information from telephone work order, ensuring accuracy and completion; submit orders to multiple Local Exchange Carriers (LECs / ILECs) across multiple.
- Served as a SPOC Single Point of Contact between Vonage and our 3rd party Local Exchange Carriers resulting in expedited order implementation and reducing order fallout.
- Managed documenting, processing and managing High Level LNP requests within the order system (CCA), Service Bureau GUI and ticketing system. Coordinate and trouble shoot processing activities of customers delayed.
Mar 2005 - Jun 2007
Team & coworkers
Colleagues at 8x8
Other employees you can reach at 8x8.com. View company contacts for 1938 employees →
MM
Mr Mj
Colleague at 8X8Vadodara, Gujarat, India, India
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TA
T. A.Birhan
Colleague at 8X8Greater London, England, United Kingdom, United Kingdom
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JA
Jim Agnetta
Colleague at 8X8Taunton, Massachusetts, United States, United States
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SM
Srinivasan Mannar
Colleague at 8X8Singapore, Singapore
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KL
Kevin Ladewig
Colleague at 8X8Campbell, California, United States, United States
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AD
Anabelle Dela Paz
Colleague at 8X8Quezon City, National Capital Region, Philippines, Philippines
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TH
Tory Hassenauer
Colleague at 8X8St Paul, Minnesota, United States, United States
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RR
Richard Robson
Colleague at 8X8Perth, Scotland, United Kingdom, United Kingdom
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SS
Sujit Sarkar
Colleague at 8X8Pune, Maharashtra, India, India
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CM
Chloe Moore, Mpa
Colleague at 8X8Austin, Texas, United States, United States
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Mr Mj
Colleague at 8X8Vadodara, Gujarat, India, India
View →
TA
T. A.Birhan
Colleague at 8X8Greater London, England, United Kingdom, United Kingdom
View →
JA
Jim Agnetta
Colleague at 8X8Taunton, Massachusetts, United States, United States
View →
SM
Srinivasan Mannar
Colleague at 8X8Singapore, Singapore
View →
KL
Kevin Ladewig
Colleague at 8X8Campbell, California, United States, United States
View →
AD
Anabelle Dela Paz
Colleague at 8X8Quezon City, National Capital Region, Philippines, Philippines
View →
TH
Tory Hassenauer
Colleague at 8X8St Paul, Minnesota, United States, United States
View →
RR
Richard Robson
Colleague at 8X8Perth, Scotland, United Kingdom, United Kingdom
View →
SS
Sujit Sarkar
Colleague at 8X8Pune, Maharashtra, India, India
View →
CM
Chloe Moore, Mpa
Colleague at 8X8Austin, Texas, United States, United States
View →
2 education records
James Henry education
Technology Degree, Pc Support, Networking, Ms Office
Chubb Institute
Certification, Specialize Office Skills
1997 Middlesex County College
FAQ
Frequently asked questions about James Henry
Quick answers generated from the profile data available on this page.
What company does James Henry work for?
James Henry works for 8x8.
What is James Henry's role at 8x8?
James Henry is listed as Porting Specialist - LNP at 8x8 at 8x8.
Where is James Henry based?
James Henry is based in Colonia, New Jersey, United States while working with 8x8.
What companies has James Henry worked for?
James Henry has worked for 8X8, Vonage, and Vonage Holdings.
Who are James Henry's colleagues at 8x8?
James Henry's colleagues at 8x8 include Mr Mj, T. A.Birhan, Jim Agnetta, Srinivasan Mannar, and Kevin Ladewig.
How can I contact James Henry?
You can use AeroLeads to view verified contact signals for James Henry at 8x8, including work email, phone, and LinkedIn data when available.
What schools did James Henry attend?
James Henry holds Technology Degree, Pc Support, Networking, Ms Office from Chubb Institute.
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