James Macatangay Email & Phone Number

Palatine, IL, US

Chicago, Illinois, United States

Chicago

• Cultivates and maintains business relationships with clients to expand IPsoft’s reach and establishnew business partners
• Oversees numerous agile projects and sprint ceremonies concurrently to implement theconversational AI platform Amelia in client environments
• Coordinates between several different teams internally and externally to keep everyone focused onproject goals, adhere to all change management standards, and deliver the most value from theproduct possible
• Manages engineer capacity based on individual bandwidth as well as product and end-userpriorities
• Executes discovery process to fully understand client needs and expectations in order to beginprojects on the right foot and solidify tried-and-true workflows
• Generates weekly governance reporting to highlight project status, identify opportunities toenhance the product, improve resource efficiency, and plan accordingly for future sprints

Chicago, IL

• Developed and managed project plans across a broad spectrum of clients from discovery to deployment
• Effectively communicated progress and difficult updates to key client and internal stakeholders from the operational level through executive leadership
• Facilitated discovery processes and documented core project requirements
• Capitalized on opportunities to develop new and improved delivery methodologies and tools
• Established relationships to ensure efficient product deployments and to cultivate account expansion for both existing and new accounts
• Built strong working relationships with a multitude of cross-functional teams: development, product, operations, sales, and customer success

Chicago, IL

• Oversaw the creation of iOS applications and managed content, project timelines, resources, expectations, and reporting for several clients to transform their ideas into reality
• Promoted an atmosphere of collaboration with team members to exceed client expectations
• Streamlined processes with internal teams to excel in project efficiency and deliver projects aheadof schedule
• Handled multiple projects in a fast-paced environment with a high level of organization and timemanagement
• Repeatedly received positive feedback from clients for my efforts to strengthen our relationshipthrough constant communication

Chicago

• Optimized the operation based on objective and subjective data for the ecommerce delivery serviceGoogle Express
• Successfully managed projects to implement enhanced business strategies to minimize expenses
• Worked with engineers to revamp the applications utilized by customers and to advance reportingtools so they provided constructive information
• Fostered and developed relationships with partnering merchants in order for teams to workseamlessly in tandem
• Analyzed customer feedback and performed quality audits to find development opportunities thatresulted in a tremendous saving of time and resources
• Trained team and oversaw operations to create an exceptional customer experience

Bannockburn, IL

• Coordinated with several teams to implement hardware upgrades at Walgreens locations
• Partnered with outside vendors effectively to fulfill installations and equipment deliveries to over8000 stores
• Generated reports to manage inventory levels and monitored progress of projects to identify anyrisks and opportunities for improvement to upper management
• Forecasted component requirements and determined logistic needs for multiple projects
• Monitored and replenished inventory at staging facilities as well as technical support groupwarehouses
• Performed quality audits on the installations completed by vendors to escalate required remediation

• Analyzed student financial situations and determined each student’s eligibility and need forfinancial aid
• Communicated with campus directors to discuss any issues that arose
• Administered reports outlining production to examine organizational performance
• Assessed team processes and formulated new ideas and improvements
• Ensured that students receive their full eligibility in financial awards in a timely manner