James Marquedant Email & Phone Number

Boston, MA, US

Waltham, Massachusetts, United States

• As a Technical Implementation Manager II at ZoomInfo, I provide hands-on guidance and support to clients during product solution implementations, customize solutions to align with client needs, and identify and.
• Engage in clear dialogue with clients to customize ZoomInfo Integration implementation.
• Identify and escalate any product defects or insufficiencies to the Product Development and Engineering teams.
• Provide hands-on guidance and support to clients during the implementation of ZoomInfo product solutions.

• Work with the Director of Professional Services to provide day-to-day management of the consulting services delivery team with direct supervision of eight consultants plus additional staff as needed
• Serve as Project Sponsor for senior-level client projects to provide oversight, a point of escalation, and delivery guidance on more significant and more complex projects
• Lead Consulting Delivery Practice Team to support billable enhancement projects, $2.5 million in 2023
• Facilitate incoming signed project requests within their practice area to ensure solutions are appropriately defined, designed, and scoped in alignment with the sales process
• Mentor and develop team members, elevating their skills with strategic and tactical expertise, allowing them to deliver successful solutions and outcomes for clients
• Collaborate with select groups across Bright Horizons to execute major organizational projects which impact the Professional Services Organization

Watertown, MA

• Subject matter expert as Process Lead, assisting requirements of definition, specification documentation, training, system configuration, testing, and rollout support for client projects
• Collaborate across teams, ensuring functional and technical deliverables are well defined and delivered to support the overall project go-live and post-project transition, such as the Cross Line of Business Eligibility.
• Lead the design and development of best practices and collaborate with other application consultants to drive documentation updates and business needs
• Manage a team of three consultants, leading them to deliver successful solutions and outcomes for clients while driving their professional and internal growth

Watertown, MA

• Provide extensive client demonstration with Question and Answer sessions to prospective clients or upsells (Verizon, Ecolab, Prisma/Greenville, etc.)
• Scope and deliver standard and advanced projects across product lines
• Create, update, and maintain project-related templates and set up documentation
• Provide training sessions and mentorship to other team members and new hires

Watertown, MA

• Cross-functional analyst with a concentration in client upgrades, resolving various organizational needs, resulting in the exposure to, and successful completion of, a wide scope of projects
• Completed seven long-term Upgrade Projects across the 1.0/3.0 platforms saving the varied monthly maintenance cost per client and saving on infrastructure costs by reducing product support staff
• Beginning in July 2017, ensure the success of 26 upgrade projects to 4.0 to EdAssist 5 (EA5) by acting as System Subject Matter Expert, seamlessly onboarding new clients, and driving customer satisfaction
• Contribute to LoanRepay projects and various Client Enhancement requests to broaden my general knowledge and develop additional skills while driving new revenue
• Project Manager and Business Analyst on the Hoag 4.0 to EA5 Upgrade and hitting our go-live date, on target, with a delighted client

Watertown, MA

Same details as Application Consultant description

Natick, MA

• Designed and delivered customized key metric performance reports utilized by clients to monitor network performance and operational risk areas
• Developed and customized approximately 35 monthly risk appetite reports utilized by clients to evaluate risk conditions for new product releases
• Partnered with clients and internal service delivery executives to identify, capture, analyze and synthesize detailed information architecture business requirements
• Built and fostered strong, trust-based client relationships
• Cultivated and strengthened relationships between input groups, process teams and client account team members to sustain quality service delivery and normalize data
• Owned client relationships across several industries, ranging from smaller sized companies with 1,000 employees to larger corporations in the tens of thousands

Natick, MA

• Primary point of contact for identification and remediation of client facing network infrastructure issues, identified problems and coordinated logistics to ensure timely resolution to any issues
• Reduced reputational risk by performing trend analysis designed to achieve early identification of recurring and high impact issues and defects
• Developed and fostered relationships with large multi-national clients
• Client advocate for issues requiring assistance from vendors and Dimension Data Incident Management Team
• Participated in the escalation and resolution of client facing severity 1 issues
• Subject Matter Expert (SME) responsible for training new AT&T team members

• Performed data entry and quality control efforts for energy efficient rebate programs
• Trained and instructed team members on intricacies of energy rebate programs of varied skill and aptitude levels
• Consistently achieved company standards for accuracy and speed in completing assigned tasks

• Assisted in executing quality and process audits in relation to the ISO 9001:2008 standard
• Wrote and implemented marketing plans for probable business ventures for the company
• Executed marketing outreach programs to manufacturing companies interested in training grants. Outreach included cold calling, mailers, written materials and electronic correspondence

Bachelor Of Science (B.S.), Business Administration And Management, General

Bachelor, Business Administration; Management